Banking Customer Service Lead - Growth & Solutions

OCBC e2 Power Sdn Bhd; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Professional development opportunities

Equal opportunity

Fair employment

Job summary

OCBC Bank in Cyberjaya is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate our banking services and provide solutions to their queries.

You will respond to inquiries via phone, email, or in person, upsell and cross-sell where appropriate, and collaborate with internal teams to ensure seamless service while maintaining product knowledge.

Qualifications

• A degree or diploma in any field with relevant customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
• Provide product information and recommendations, helping customers make informed decisions.
• Identify and escalate complex issues to relevant teams, ensuring seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update your knowledge of our products and services to provide accurate and helpful support.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Education

Degree or Diploma in any field

Job description

OCBC Bank in Cyberjaya is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate our banking services and provide solutions to their queries.

You will respond to inquiries via phone, email, or in person, upsell and cross-sell where appropriate, and collaborate with internal teams to ensure seamless service while maintaining product knowledge.