Customer Success & Service Manager

OCBC Bank (Malaysia) Berhad; Cyberjaya; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Professional development opportunities

Job summary

OCBC Bank (Malaysia) Berhad is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate banking services and resolve queries with empathy and accuracy.

You will respond to inquiries via phone, email, or in person, provide product information, and escalate complex issues to appropriate teams. A degree or diploma and excellent communication are essential for success.

Qualifications

• Degree or diploma in any field with relevant customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills; able to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
• Provide product information and recommendations to help customers make informed decisions.
• Identify and elevate complex issues to relevant teams for seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update knowledge of products and services to provide accurate support.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

Bachelor's degree or diploma

Job description

OCBC Bank (Malaysia) Berhad is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate banking services and resolve queries with empathy and accuracy.

You will respond to inquiries via phone, email, or in person, provide product information, and escalate complex issues to appropriate teams. A degree or diploma and excellent communication are essential for success.