Operations Assistant

Centre Side Express; Johor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking an Operations Assistant to coordinate daily logistics and cross-border activities between Singapore and Malaysia, ensuring timely, compliant shipments through close collaboration with customers, transporters, customs authorities and internal teams.

The role requires a Diploma in Logistics, Supply Chain Management, Business Administration, or related field, at least 2 years in logistics, and proficiency in Excel, Word and Outlook.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2 years of working experience in logistics, freight forwarding, shipping, or transportation operations.
• Good knowledge of cross-border logistics operations, particularly between Singapore and Malaysia.
• Familiarity with Singapore Customs procedures, import and export documentation, permits, and customs clearance requirements.
• Knowledge of shipping documentation, including DO, BL, AWB, Commercial Invoice, Packing List, and Customs Declaration.
• Strong communication and coordination skills.
• Ability to work under pressure and manage multiple priorities.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work independently and as part of a team.
• Must be able to travel to Singapore whenever needed (travel allowances will be provided).

Responsibilities

• Coordinate and monitor daily logistics and transportation activities.
• Handle import and export shipment documentation and operational processes.
• Liaise with customers, transport providers, warehouse personnel, customs brokers, and government agencies.
• Monitor shipment status and provide timely updates to customers and Management.
• Coordinate cross-border logistics operations between Singapore, Malaysia, and other countries where applicable.
• Prepare, verify, and maintain shipping documents, delivery orders, invoices, permits, and customs documentation.
• Ensure compliance with Singapore Customs regulations and other relevant statutory requirements.
• Assist in customs clearance processes and resolve shipment or documentation issues promptly.
• Coordinate with warehouse and transport teams to ensure on-time collection and delivery of cargo.
• Maintain accurate operational records and update internal systems.

Skills

Communication skills

Coordination skills

Microsoft Office

Education

Diploma in Logistics / related field

Tools

Excel

Word

Outlook

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Operations Assistant is responsible for coordinating daily logistics operations, ensuring the smooth movement of shipments, and providing operational support for cross-border logistics activities. The role requires close coordination with customers, transporters, customs authorities, and internal departments to ensure timely and compliant delivery of shipments.

Key responsibilities

Coordinate and monitor daily logistics and transportation activities.

Handle import and export shipment documentation and operational processes.

Liaise with customers, transport providers, warehouse personnel, customs brokers, and government agencies.

Monitor shipment status and provide timely updates to customers and Management.

Coordinate cross-border logistics operations between Singapore, Malaysia, and other countries where applicable.

Prepare, verify, and maintain shipping documents, delivery orders, invoices, permits, and customs documentation.

Ensure compliance with Singapore Customs regulations and other relevant statutory requirements.

Assist in customs clearance processes and resolve shipment or documentation issues promptly.

Coordinate with warehouse and transport teams to ensure on-time collection and delivery of cargo.

Maintain accurate operational records and update internal systems.

About you

Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.

Minimum 2 years of working experience in logistics, freight forwarding, shipping, or transportation operations.

Good knowledge of cross-border logistics operations, particularly between Singapore and Malaysia.

Familiarity with Singapore Customs procedures, import and export documentation, permits, and customs clearance requirements.

Knowledge of shipping documentation, including Delivery Orders (DO), Bill of Lading (BL), Air Waybill (AWB), Commercial Invoice, Packing List, and Customs Declaration.

Strong communication and coordination skills.

Ability to work under pressure and manage multiple priorities.

Proficient in Microsoft Office applications (Excel, Word, Outlook).

Able to work independently and as part of a team.

Must be able to travel to Singapore whenever needed (travel allowances will be provided).