Operations Assistance Internship

Experian; Malaysia; Hybrid; MYR 40,000 - 68,000; Full time

Job summary

Experian Malaysia is seeking a detail-oriented Operations Assistant to support day-to-day processes across orders, delivery, data management and administration. You will collaborate with data vendors, service providers and internal teams to ensure smooth operations and excellent service delivery.

Requirements include a high school diploma or equivalent, strong multitasking ability, proficiency with Excel and Word, and the capacity to work independently or in teams in a fast-paced, hybrid

Qualifications

• High school diploma, general education qualification, or equivalent.
• Detail-oriented with a good understanding and appreciation of operational processes and procedures.
• Computer literate; proficiency in Microsoft Excel and Word is an added advantage.
• Energetic, proactive, and able to work both independently and collaboratively.
• Able to work effectively in a fast-paced environment.
• Strong ability to multitask, prioritize, and work well under pressure.

Responsibilities

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure KPIs are achieved.
• Identify and suspend operational issues when necessary, while proactively driving solutions and improvements.

Skills

Detail-oriented

multitasking

Fast-paced work

Team collaboration

Problem solving

Education

High school diploma or eqv.

Tools

Microsoft Excel

Microsoft Word

Job description

This role offers an excellent opportunity to gain exposure across multiple business functions while contributing to the smooth execution of operational processes. The successful candidate will work closely with various internal teams and stakeholders, ensuring operational efficiency and delivering excellent support to both customers and the business.

What You'll be doing:

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure key performance indicators (KPIs) are achieved.
• Identify and suspend operational issues when necessary, while proactively driving solutions and improvements.

What you'll need to bring to the team:

• High school diploma, general education qualification, or equivalent.
• Detail-oriented with a good understanding and appreciation of operational processes and procedures.
• Computer literate; proficiency in Microsoft Excel and Word is an added advantage.
• Energetic, proactive, and able to work both independently and collaboratively.
• Able to work effectively in a fast-paced environment.
• Strong ability to multitask, prioritize, and work well under pressure.

#LI-Hybrid