Operation Support Assistant

5G-Starlink Pte.; Malacca City; On-site; MYR 36,000 - 60,000; Full time

Job summary

5G-Starlink Pte. is seeking an Operation Support Assistant in Malaysia to ensure adherence to policies while updating system information. The role supports customers and stakeholders with efficient service, handles approvals, and prepares monthly reports.

You will manage capacity across processes, participate in team meetings, and build strong relationships with business partners to drive operational goals and KPI achievement. Adaptability is essential.

Qualifications

• Customer-centric attitude and proactive to serve customers and stakeholders.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Strong analytical, research and attention to detail.
• Excellent English verbal and written communication.
• Strong data-entry speed with high accuracy.
• Ability to work under pressure and adapt to change.

Responsibilities

• Adhere to terms, conditions, policies and procedures when updating information in the system.
• Maintain service quality for customers, merchants and stakeholders through efficiency and standards; obtain approvals and prepare monthly reports.
• Manage capacity for multiple processes including case and email distribution and bulk uploads.
• Attend team meetings and maintain prepared schedules and activities.
• Develop relationships with business partners to enable operational goals.
• Meet KPIs and process requests accurately and on time; identify process improvements.
• Manage inventory for stakeholders.

Skills

Customer centric

Data entry speed

Attention to detail

English comms

Work under pressure

Agile mindset

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About the job Operation Support Assistant

Job Description

• Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system

Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant Perform various other duties as assigned such as obtain approval, prepare monthly comprehensive reports and others

Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis Attend team meetings and updates as required, maintaining prepared business schedules, plans and activities

• Developing and leveraging close relationships with business partners to enable successful delivery on operational goals
• Meet minimum requirement of KPIs assigned by the business
• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines
• Identifies areas of enhancement/improvement with the operating procedures and workflow
• Managing inventory for stakeholders

Minimum Qualifications

• A customer centric, can-do attitude and proactive to serve our customers and stakeholders
• Strong working experience with Microsoft Word, Excel, and PowerPoint
• Excellent technical, analytical, research skills and attention to details
• Good English verbal & written communication skills is required
• Strong data entry skills, efficient in speed of entry with high accuracy
• Ability to work under pressure and agile towards change