Operational Excellence Support

Mesra Retail & Cafe Sdn. Bhd

Kuala Lumpur

On-site

MYR 39,000 - 61,000

Full time

5 days ago

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Benefits offered by this job

Flexible Working Arrangement

Comprehensive Healthcare Coverage &amp

Birthday Appreciation

Employee Discounts

Setel Lifestyle Benefits

Hajj & Umrah

Leave Connectivity Allowance

Learning & Career Development

Job summary

Mesra Retail & Café Sdn Bhd in Kuala Lumpur seeks an Operational Support Coordinator to streamline administration, governance documentation, and cross‑functional coordination across regional teams and dealers.

You will maintain records, prepare management reports and dashboards, coordinate WPM/SOP updates, organise governance meetings, and track progress on operational initiatives while supporting dealer onboarding and compliance.

Qualifications

Diploma or Bachelor's Degree in Business Administration, Operations Management, Retail Management, or a related discipline.
Minimum 2–3 years of relevant experience in administration, operations support, project coordination, or business support.
Experience in retail, FMCG, operational excellence, or multi-site operations is an added advantage.
Experience coordinating projects, meetings, and business documentation.
Strong organisational, coordination, and administrative skills.

Responsibilities

Coordinate and maintain operational documentation, including reports, presentations, meeting materials, and business correspondence.
Ensure operational records and documentation are accurate, complete, and maintained in accordance with company requirements.
Support the preparation of management reports, dashboards, and business updates for Operational Excellence initiatives.
Maintain proper filing and document control for operational programmes and governance activities.
Coordinate project timelines, action trackers, and follow-up activities for Operational Excellence initiatives.
Monitor the progress of assigned projects and elevate overdue actions where appropriate.
Organise governance meetings, prepare meeting agendas, record minutes, and track action items.
Support cross-functional coordination to ensure timely execution of business initiatives.
Support dealer contract administration and maintain accurate dealer records and documentation.
Coordinate documentation related to dealer onboarding, contract renewals, governance, and compliance activities.
Ensure dealer documentation is maintained in accordance with company policies and governance requirements.
Support operational audits and governance reviews through document preparation and coordination.
Coordinate communication between Headquarters, Regional Operations, Dealers, and cross-functional business teams.
Facilitate information sharing to support programme implementation and operational alignment.
Monitor responses and follow‑up actions to ensure timely completion of business requirements.
Build effective working relationships with internal and external stakeholders.
Prepare routine reports, dashboards, and performance summaries for management review.
Monitor operational KPIs and support data analysis to identify trends and improvement opportunities.
Ensure data accuracy, consistency, and timely submission of reports.
Perform ad‑hoc duties and assignments as directed by the immediate superior.

Skills

Organisational skills

Coordination

Administrative skills

Education

Business/Operations/Retail degree

Job description

Support the Operational Excellence function by providing operational, administrative, and coordination support to ensure the effective execution of operational programmes, governance activities, dealer administration, and business initiatives. The role is responsible for coordinating documentation, monitoring project progress, maintaining operational records, and facilitating communication across internal stakeholders, regional teams, and dealers to support operational excellence and business objectives.

What You'll Do: -

Operational Administration & Documentation

Coordinate and maintain operational documentation, including reports, presentations, meeting materials, and business correspondence.
Ensure operational records and documentation are accurate, complete, and maintained in accordance with company requirements.
Support the preparation of management reports, dashboards, and business updates for Operational Excellence initiatives.
Maintain proper filing and document control for operational programmes and governance activities.

Work Process Manual (WPM) Coordination

Coordinate the review, update, and distribution of Work Process Manuals (WPM), Standard Operating Procedures (SOPs), and operational guidelines.
Monitor document review schedules and ensure timely updates with relevant stakeholders.
Maintain document version control and ensure the latest approved documents are communicated across the business.
Support process standardisation initiatives by ensuring documentation remains current and accessible.
Maintain training records, learning documentation, competency records, and programme databases.
Coordinate learning programmes, workshops, and operational meetings, including logistics and documentation.
Track programme completion and ensure learning records are updated accurately.
Support the administration of capability development and operational improvement initiatives.

Project Coordination & Governance Support

Coordinate project timelines, action trackers, and follow-up activities for Operational Excellence initiatives.
Monitor the progress of assigned projects and elevate overdue actions where appropriate.
Organise governance meetings, prepare meeting agendas, record minutes, and track action items.
Support cross-functional coordination to ensure timely execution of business initiatives.

Dealer Administration & Governance Support

Support dealer contract administration and maintain accurate dealer records and documentation.
Coordinate documentation related to dealer onboarding, contract renewals, governance, and compliance activities.
Ensure dealer documentation is maintained in accordance with company policies and governance requirements.
Support operational audits and governance reviews through document preparation and coordination.

Stakeholder Coordination & Communication

Coordinate communication between Headquarters, Regional Operations, Dealers, and cross-functional business teams.
Facilitate information sharing to support programme implementation and operational alignment.
Monitor responses and follow‑up actions to ensure timely completion of business requirements.
Build effective working relationships with internal and external stakeholders.

Performance Reporting & Data Management

Prepare routine reports, dashboards, and performance summaries for management review.
Monitor operational KPIs and support data analysis to identify trends and improvement opportunities.
Ensure data accuracy, consistency, and timely submission of reports.

Ad‑Hoc Support:

Perform ad‑hoc duties and assignments as directed by the immediate superior.

Qualifications & Experience: -

Diploma or Bachelor's Degree in Business Administration, Operations Management, Retail Management, or a related discipline.
Minimum 2–3 years of relevant experience in administration, operations support, project coordination, or business support.
Experience in retail, FMCG, operational excellence, or multi‑site operations is an added advantage.
Experience coordinating projects, meetings, and business documentation.
Strong organisational, coordination, and administrative skills.

Working Conditions:

Based at Headquarters with frequent engagement across business functions.
Standard office hours with flexibility to support operational requirements.
May be required to work beyond normal office hours, including weekends or public holidays, to support business activities, training programmes, or operational initiatives.

Personal Data Protection: -

Mesra Retail & Café Sdn Bhd ("MESRA") is fully committed to the protection of Personal Data and compliance with the Personal Data Protection Act 2010 (“Act”). Mesra Retail & Café Sdn Bhd ("MESRA") assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only be used within Mesra Retail & Café Sdn Bhd ("MESRA"). We ensure that the data you submit to us remains confidential and is used for the purposes stated in the data privacy.

At Mesra Retail & Café Sdn Bhd (MESRA), our mission is not just to meet expectations but to exceed them within the retail industry. Built on a strong foundation of dedication and professionalism, MESRA continues to deliver excellence, innovation, and high-quality service across our diverse portfolio of brands, including PETRONAS Shop, Kedai Mesra, Café Mesra, Steers, and Debonairs Pizza. Each brand reflects our commitment to enhancing customer experience and redefining convenience retail.

At MESRA, we cultivate a dynamic and inclusive work environment that encourages creativity, embraces diversity, and is guided by strong business principles and disciplined execution.

Perks and benefits