Operational Excellence Coordinator — Projects & Documentation

Mesra Retail & Cafe Sdn. Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Flexible Working Arrangement

Comprehensive Healthcare Coverage &amp

Birthday Appreciation

Employee Discounts

Setel Lifestyle Benefits

Hajj & Umrah

Leave Connectivity Allowance

Learning & Career Development

Job summary

Mesra Retail & Café Sdn Bhd in Kuala Lumpur seeks an Operational Support Coordinator to streamline administration, governance documentation, and cross‑functional coordination across regional teams and dealers.

You will maintain records, prepare management reports and dashboards, coordinate WPM/SOP updates, organise governance meetings, and track progress on operational initiatives while supporting dealer onboarding and compliance.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Retail Management, or a related discipline.
• Minimum 2–3 years of relevant experience in administration, operations support, project coordination, or business support.
• Experience in retail, FMCG, operational excellence, or multi-site operations is an added advantage.
• Experience coordinating projects, meetings, and business documentation.
• Strong organisational, coordination, and administrative skills.

Responsibilities

• Coordinate and maintain operational documentation, including reports, presentations, meeting materials, and business correspondence.
• Ensure operational records and documentation are accurate, complete, and maintained in accordance with company requirements.
• Support the preparation of management reports, dashboards, and business updates for Operational Excellence initiatives.
• Maintain proper filing and document control for operational programmes and governance activities.
• Coordinate project timelines, action trackers, and follow-up activities for Operational Excellence initiatives.
• Monitor the progress of assigned projects and elevate overdue actions where appropriate.
• Organise governance meetings, prepare meeting agendas, record minutes, and track action items.
• Support cross-functional coordination to ensure timely execution of business initiatives.
• Support dealer contract administration and maintain accurate dealer records and documentation.
• Coordinate documentation related to dealer onboarding, contract renewals, governance, and compliance activities.
• Ensure dealer documentation is maintained in accordance with company policies and governance requirements.
• Support operational audits and governance reviews through document preparation and coordination.
• Coordinate communication between Headquarters, Regional Operations, Dealers, and cross-functional business teams.
• Facilitate information sharing to support programme implementation and operational alignment.
• Monitor responses and follow‑up actions to ensure timely completion of business requirements.
• Build effective working relationships with internal and external stakeholders.
• Prepare routine reports, dashboards, and performance summaries for management review.
• Monitor operational KPIs and support data analysis to identify trends and improvement opportunities.
• Ensure data accuracy, consistency, and timely submission of reports.
• Perform ad‑hoc duties and assignments as directed by the immediate superior.

Skills

Organisational skills

Coordination

Administrative skills

Education

Business/Operations/Retail degree

Job description

Mesra Retail & Café Sdn Bhd in Kuala Lumpur seeks an Operational Support Coordinator to streamline administration, governance documentation, and cross‑functional coordination across regional teams and dealers.

You will maintain records, prepare management reports and dashboards, coordinate WPM/SOP updates, organise governance meetings, and track progress on operational initiatives while supporting dealer onboarding and compliance.