PMO Business Analyst

Segi Fresh; Petaling Jaya; On-site; MYR 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Cashless Outpatient,InpatientInsurance

Travelling & Phone allowances (Manager

Job summary

Segi Fresh is seeking a sharp PMO Business Analyst to bridge store operations, supply chain, HR, marketing and corporate functions with IT delivery. The role emphasizes mapping end‑to‑end processes, documenting requirements, and translating needs into scalable digital solutions in an Agile/Hybrid Agile setting.

You will drive process discovery, design, UAT, change management, and data‑driven reporting, including HR Power BI dashboards and enterprise‑level performance insights.

Qualifications

• Bachelor's degree in Business Analytics, CS, IS, Industrial Eng, or related.
• 3–6 years of experience in Business Analysis, Systems Analysis, Process Improvement, Digital Transformation, or related role.
• Proven experience in requirements gathering, business process mapping, solution analysis, and UAT execution.
• Experience supporting multi-site or enterprise‑wide system implementations is highly preferred.
• Experience in retail, grocery, FMCG, e‑commerce, logistics, or multi-site operations is advantageous.

Responsibilities

• DiscovER current processes across stores and HQ; map As‑Is and To‑Be processes.
• Translate business needs into functional specs, user stories and dashboards.
• Lead cross‑functional solution design and ensure alignment with IT.
• Support UAT, change management, and user adoption activities.
• Define KPI logic, data rules, and enterprise reporting requirements.
• Collaborate with stakeholders to deliver automation and digital solutions.

Skills

Business analysis

UAT management

Requirements gathering

Process mapping

BPMN

Dashboards

KPI logic

SQL basics

Stakeholder management

Education

Bachelor's degree

Information Systems or related

Tools

Power BI

POS

WMS

ERP

CRM

SQL queries

Job description

We are looking for a sharp, highly observant PMO Business Analyst to serve as the critical bridge between business operations and technology delivery. Based within our central PMO, you will go beyond documenting requirements. You will actively understand business challenges, identify operational inefficiencies, map end-to-end processes, and translate business needs into practical and scalable digital solutions.

You will work closely with stakeholders across Store Operations, Supply Chain/DC, HR, Commercial, Marketing, and Corporate Functions, translating business requirements into functional specifications, user stories, dashboards, and automated workflows within an Agile/Hybrid Agile environment.

Key Responsibilities:

1. Business Process Discovery & Requirements Analysis

Conduct on-ground process discovery across retail stores, distribution centers, and HQ functions to understand operational challenges, manual workarounds, and process bottlenecks.

Map and analyze "As-Is vs. "To-Be" business processes" using standard process modelling techniques such as BPMN.

Identify process gaps, inefficiencies, and opportunities for digitalization and automation.

Elicit, analyze, validate, and document business requirements, including BRD, FRS, user stories, process flows, and acceptance criteria.

Translate business requirements into clear and actionable specifications for IT teams and software vendors.

2. Cross-Functional Solution Design & Project Delivery

Lead business analysis activities for key digital transformation initiatives, including:

Store Receiving and Stock-Taking simplification

WMS picking workflow enhancement

CRM and marketing automation

Customer Feedback / CSAT systems

Enterprise reporting and dashboard initiatives

Work closely with business stakeholders and IT teams to evaluate solution options and ensure alignment between business needs and technical capabilities.

Define reporting requirements, KPI calculations, business rules, and dashboard layouts for enterprise reporting, including HR Power BI dashboards and Store/Area Manager performance dashboards.

Support RFP preparation, vendor demonstrations, solution evaluation, and functional gap analysis.

Facilitate discussions between business users, IT teams, project managers, and external vendors to ensure requirements are clearly understood and delivered.

3. UAT, Change Management & User Adoption

Develop comprehensive UAT strategies, test scenarios, test cases, and user scripts based on approved business requirements.

Coordinate and facilitate UAT sessions with key business stakeholders.

Track defects, coordinate issue resolution with IT/vendors, and validate fixes before deployment.

Support change management activities by preparing user manuals, training materials, process guides, and SOPs.

Work closely with Store, DC, and HQ teams to support smooth adoption of new systems and processes.

Conduct post-go-live validation and gather user feedback to assess system adoption, process improvements, and business benefits.

4. Process Improvement, Automation & Data Quality

Continuously identify manual, paper-based, and repetitive processes that can be improved through automation, workflow solutions, or low-code applications.

Evaluate opportunities to simplify processes and improve operational efficiency through digital solutions.

Work with data and IT teams to establish data validation rules, business logic, and data quality requirements.

Support data governance initiatives to maintain accuracy, consistency, and integrity across systems and reporting platforms.

Monitor business outcomes and identify further opportunities for continuous improvement.

WHAT WE ARE LOOKING FOR:

Education & Experience

Bachelor's Degree in Business Analytics, Computer Science, Information Systems, Industrial Engineering, Business Administration, or a related discipline.

3–6 years of experience in Business Analysis, Systems Analysis, Process Improvement, Digital Transformation, or a related role.

Proven experience in requirements gathering, business process mapping, solution analysis, and UAT execution.

Experience supporting multi-site or enterprise-wide system implementations is highly preferred.

Experience in retail, grocery, FMCG, e-commerce, logistics, supply chain, or other multi-site operations will be an advantage.

Technical & Business Skills

Strong proficiency in business requirements gathering, process modelling, user story development, UAT management, and requirements documentation.

Familiarity with enterprise systems such as POS, WMS, ERP, CRM, inventory, or retail systems.

Comfortable working with data teams to define KPI logic, business rules, and reporting requirements.

Basic SQL / data querying knowledge is an added advantage.

Strong analytical, problem-solving, documentation, and stakeholder management skills.

Excellent communication skills with the ability to translate complex business requirements into clear and practical solutions.

Currently office based Kelana Business Centre, Petaling Jaya (near to Glenmarie LRT station)

Moving to Wisma Segi office at Kampung Melayu Subang, Shah Alam Q1-Q3 2027.

We are growing to be the largest fresh food retailer in Malaysia that providing full fresh and local taste products for our customers in every day. We offer a variety of food products from meat and seafood, fruits and vegetables, dried to homemade / tradition ingredients.

We are proudly distinguished our position with other food retailers as we are emphasizing on the Fresh and Quality of the products at all the times by selecting the best from the marine and agriculture farm yet promoting our locally sourced products.

Our supermarket chains are currently centralizing in Selangor, Kuala Lumpur, Putrajaya, Melaka, Negeri Sembilan, Perak and will be soon expanding to north and south of Malaysia by operating 100 stores in the year 2023 to bring greater convenience for our neighborhood vicinity. We value our people and their contributions. With more than 2,000 workforces; we are focusing on the human centrality by involving our employee perspective in all steps of the planning and problem-solving process and together we are developing our potential employee to be a promising talent and a future leader.

We are cultivating our high-performance working culture by fostering our core values of Integrity, Passion, Problem Solving, Teamwork and Excellence as our belief to achieve company objectives and continuous improvement. Let’s explore the career opportunities with us today and be part of our committed talent in a dynamic and signature retail experience!

We are growing to be the largest fresh food retailer in Malaysia that providing full fresh and local taste products for our customers in every day. We offer a variety of food products from meat and seafood, fruits and vegetables, dried to homemade / tradition ingredients.

We are proudly distinguished our position with other food retailers as we are emphasizing on the Fresh and Quality of the products at all the times by selecting the best from the marine and agriculture farm yet promoting our locally sourced products.

Our supermarket chains are currently centralizing in Selangor, Kuala Lumpur, Putrajaya, Melaka, Negeri Sembilan, Perak and will be soon expanding to north and south of Malaysia by operating 100 stores in the year 2023 to bring greater convenience for our neighborhood vicinity. We value our people and their contributions. With more than 2,000 workforces; we are focusing on the human centrality by involving our employee perspective in all steps of the planning and problem-solving process and together we are developing our potential employee to be a promising talent and a future leader.

We are cultivating our high-performance working culture by fostering our core values of Integrity, Passion, Problem Solving, Teamwork and Excellence as our belief to achieve company objectives and continuous improvement. Let’s explore the career opportunities with us today and be part of our committed talent in a dynamic and signature retail experience!

• Medical
• Miscellaneous allowance
• Dental
• Cashless Outpatient,Inpatient Insurance
• Travelling & Phone allowances (Managerial above)