Operational Excellence - HC Planning - Fulfillment Centre (Bukit Raja, Klang)

Shopee; Klang City; On-site; MYR 78,000 - 156,000; Full time

Job summary

Shopee in Malaysia seeks a results-driven Headcount Planning and Operations professional to lead end-to-end workforce planning and cost analysis. You will build workforce models, dashboards, and forecasting tools to align staffing with business needs and optimize resource allocation across teams.

The role requires strong analytical, negotiation, and cross-functional collaboration skills to drive efficiency and support rapid growth in a dynamic e-commerce environment.

Qualifications

• Bachelor’s degree or higher in a relevant field such as Business, Engineering, Supply Chain, or Operations Management.
• Proven experience in headcount planning and operations management, preferably in logistics, warehousing, manufacturing, or e‑commerce.
• Strong analytical and data management skills with Excel/Google Sheets proficiency.
• Knowledge of workforce scheduling, capacity planning, and cost analysis.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Lead end-to-end headcount planning processes aligned with business volume and capacity.
• Conduct cost analysis, budgeting, and workforce forecasting for senior management.
• Develop workforce models and dashboards to track productivity and efficiency.
• Collaborate with teams to forecast staffing needs and optimize allocation.
• Maintain stakeholder and vendor relationships to maximize service efficiency and cost optimization.
• Drive continuous improvement initiatives focused on cost efficiency and productivity.
• Provide leadership and performance management to customer service teams as needed.

Skills

Headcount planning

Operations management

Workforce scheduling

Cost analysis

Data analysis

Education

Bachelor's degree in Business/Engineering/Supply Chain

Tools

Excel

Google Sheets

Job description

Job Description:

• Lead and manage end-to-end headcount planning processes, ensuring alignment between workforce capacity and business volume.
• Conduct cost analysis, budgeting, and workforce financial forecasting to support decision‑making at senior management levels.
• Develop and maintain workforce models and dashboards to track productivity, utilization, and efficiency metrics.
• Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
• Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
• Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
• Provide leadership and performance management to customer service teams, ensuring high levels of engagement, accountability, and alignment with organizational goals.
• Undertake additional responsibilities and assignments as directed by management to support evolving business need.

Requirements:

• Bachelor’s Degree in Business, Engineering, Supply Chain, Operations Management, or a related field.
• Proven experience relevant to headcount planning, operations management, preferably in logistics, warehouse, manufacturing or e-commerce sectors.
• Strong analytical and data management capabilities, with proficiency in Excel, Google Sheets, and related tools.
• In‑depth knowledge of workforce scheduling, capacity planning and cost analysis.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive cross‑functional collaboration.
• Ability to thrive in a fast‑paced, high‑volume, and dynamic environment.