Senior Warehouse Supervisor, Fulfillment Centre (Bukit Raja, Klang)

Shopee; Klang City; On-site; MYR 56,000 - 100,000; Full time

Job summary

Shopee in Klang, Selangor is seeking a Warehouse Operations Lead to oversee inbound, inventory control, and outbound fulfillment. You will drive processes from receiving to shipping, ensuring accuracy, safety, and efficiency across the distribution center.

The role requires strong leadership, bilingual communication (BM & English), and proficiency in Google Sheets and Excel. Monthly rotating shifts apply in a fast-paced e-commerce warehouse environment in Malaysia.

Qualifications

• Minimum 3+ years of supervision or leadership experience in a high-volume warehouse environment.
• Proficient in Bahasa Malaysia and English for communication with teams and vendors.
• Strong computer skills, especially Google Sheets and Excel for data tracking.

Responsibilities

• Direct daily inbound operations: receipt, dock-to-storage flow, PO verification, damage checks, vendor coordination.
• Lead put-away initiatives; optimize storage layouts and space utilization; drive process improvements.
• Contribute to continuous improvement projects to enhance receiving accuracy and safety compliance.
• Lead inventory accuracy projects including cycle counts and annual physical inventories; drive corrective actions.
• Oversee outbound operations: end-to-end order fulfillment, packing, and shipping; improve pick paths and carrier performance.

Skills

Team leadership

Communication (BM & EN)

Shift planning

Problem solving

Analytical thinking

Tools

Google Sheets

Microsoft Excel

Job description

• Directly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.
• Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.
• Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.

Inventory Management & Control

• Lead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.
• Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.
• Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.

Outbound Operations

• Oversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .
• Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.
• Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.

Requirements:

• Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.
• Good communication skills in Bahasa Malaysia and English.
• Excellent computer skills such as Google Sheet and Microsoft Excel.
• Working pattern: Monthly rotational shift schedule.