Operational Excellence Change Lead — Transform & Optimize

OCBC Malaysia; Malaysia; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Community initiatives

Professional development

Wellbeing support

Job summary

OCBC Malaysia is seeking an Operational Excellence Change Lead to drive end-to-end process improvements and effective transformation. You will identify inefficiencies, design future-state operating models, and partner with stakeholders to secure buy-in for sustainable improvements.

You will apply SIPOC, journey mapping, and data-driven analysis to deliver measurable gains in customer experience, employee engagement, and operational performance.

Qualifications

• Experience in process improvement and project management methodologies such as PMP, Lean Six Sigma Green Belt, Agile.
• Experience with business process management, process mapping, and process design tools.

Responsibilities

• Identify operational excellence opportunities and develop plans to achieve group-wide targets, including business revenue impact, turnaround time reduction, process simplification, and improved service outcomes.
• Lead cross-functional, end-to-end process improvement projects that enhance customer experience, employee experience, and operational efficiency.
• Partner with business and project stakeholders to understand needs, shape solutions, and influence buy-in for change and transformation.
• Apply structured process improvement methodologies and concepts, such as SIPOC, process mapping, and journey mapping, to facilitate problem solving and solution design.
• Plan and facilitate project workshops and meetings to assess current-state processes and define target operating models.
• Collect, analyse, and interpret business and operational data to identify root causes, key issues, and improvement opportunities.
• Assess the potential benefits, costs, and risks of proposed changes, and develop business cases that support informed decision‑making and stakeholder alignment.
• Design and implement new or improved processes, leveraging technology and data to drive efficiency, effectiveness, and sustainable delivery.
• Develop clear business requirements and work closely with IT and delivery partners to implement system enhancements.
• Develop and maintain process documentation and training materials to support effective change adoption.
• Monitor process performance and benefits realisation, track outcomes, and identify opportunities for continuous improvement.
• Support other ad‑hoc operational excellence, change, or transformation tasks as required.

Skills

Process improvement

Project management

PMP

Lean Six Sigma

Agile

Education

Degree holder in any discipline

Job description

OCBC Malaysia is seeking an Operational Excellence Change Lead to drive end-to-end process improvements and effective transformation. You will identify inefficiencies, design future-state operating models, and partner with stakeholders to secure buy-in for sustainable improvements.

You will apply SIPOC, journey mapping, and data-driven analysis to deliver measurable gains in customer experience, employee engagement, and operational performance.