OPERATION MANAGER, PHARMASERV ALLIANCES

KPJ Healthcare Berhad; Shah Alam; On-site; MYR 112,000 - 223,000; Full time

Job summary

KPJ Pharmaserv Alliances Sdn Bhd is seeking a seasoned Operations and Warehouse Leader to manage receiving, storage, inventory control and distribution of pharmaceutical products in Malaysia. You will drive service levels, cost efficiency and compliance across GDP/GDPMD frameworks.

This role requires 8–10 years in pharma logistics, strong problem-solving skills and proficiency with Excel and warehouse systems. You will shape processes, budgets and capacity for growth across channels.

Qualifications

• Bachelor's degree in Pharmacy, Business Administration, Operations Management, or related field.
• 8–10 years of relevant pharmaceutical/healthcare supply-chain experience.
• Experience leading warehouse/distribution, procurement and customer-service operations.
• Strong knowledge of inventory control, order fulfilment and cold-chain operations.

Responsibilities

• Lead day-to-day Operations and Warehouse functions.
• Ensure readiness and capacity to support business growth across channels.
• Establish KPIs, processes and accountability across the team.
• Oversee receiving, put-away, storage, picking, packing and dispatch.

Skills

Inventory control

Logistics

Data analysis

KPI reporting

Excel

Education

Bachelor's degree in Pharmacy, Business Administration, Operations Management, or related field

Tools

Excel

PowerPoint

Warehouse Management Systems (WMS)

Job description

To lead and manage Pharmaserv's overall operational and warehouse activities, ensuring efficient, compliant and cost-effective receiving, storage, inventory management, order fulfilment and distribution of pharmaceutical, healthcare and related products. The position is responsible for achieving high service levels to internal and external customers while continuously improving warehouse productivity, inventory accuracy, delivery performance and operational efficiency.

Key responsibilities

• Lead the overall day-to-day Operations and Warehouse functions
• Ensure operational readiness and capacity to support business growth across existing and new business channels
• Establish clear operational KPIs, work processes and accountability across the team
• Ensure effective manpower planning, resource utilisation and succession planning
• Oversee receiving, put-away, storage, picking, packing, dispatch and returns
• Ensure optimum warehouse space utilisation, layout and workflow
• Maintain high inventory and stock-count accuracy and minimise stock discrepancies, damages, expiries, slow-moving and obsolete inventory
• Ensure timely and accurate deliveries to customers and monitor OTIF (On-Time In-Full) and other delivery performance indicators
• Ensure compliance with GDPMD, GDP, MOH/NPRA requirements, company SOPs and other applicable regulatory requirements
• Manage warehouse and distribution costs within approved budget and identify opportunities to reduce logistics and operational costs without compromising service quality

About you

• Bachelor's degree in Pharmacy, Business Administration, Operations Management, Supply Chain Management or a related field
• At least 8-10 years of relevant experience, including managerial experience in the pharmaceutical, healthcare distribution or supply-chain industry
• Proven experience leading warehouse/distribution, purchasing/procurement and/or customer-service operations
• Strong knowledge of inventory control, order fulfilment, logistics, cold-chain operations, supplier management and supply continuity
• Working knowledge of GDP/GDPMD, quality systems, audit requirements, risk management and business-continuity planning
• Experience in budget management, data analysis, KPI reporting, process improvement and supply-chain or warehouse systems
• Strong analytical, problem-solving and decision-making skills
• Effective project, change and contract coordination skills
• Proficiency in Microsoft Excel and PowerPoint and relevant operational systems
• Results-oriented, accountable, detail-oriented, ethical and committed to accuracy, quality and integrity

About us

KPJ Pharmaserv Alliances Sdn Bhd is a pharmaceutical and healthcare distribution operation within the KPJ group, providing receiving, storage, inventory management, order fulfilment and distribution of pharmaceutical, healthcare and related products.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.