EXECUTIVE, KEY ACCOUNT MANAGEMENT (NORTHERN REGION)

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

KPJ Healthcare Berhad is seeking an Executive, Key Account Management (Northern Region) to support the growth and retention of key accounts in the Northern Region by managing customer relationships, identifying revenue opportunities and coordinating customer requirements. The role focuses on strengthening existing accounts, developing account opportunities and ensuring a positive customer experience.

The position involves coordinating client needs, preparing quotations and proposals, visiting

Responsibilities

• 1. Manage and maintain effective relationships with assigned key accounts in the Northern Region to support customer retention and revenue growth.
• 2. Understand customer requirements and identify opportunities to increase utilisation of Lablink’s laboratory services and related solutions.
• 3. Support the Manager – Business Growth in developing new business opportunities and expanding existing accounts.
• 4. Maintain regular contact with customers and follow up on enquiries, proposals, quotations, tenders and other business opportunities.
• 5. Coordinate customer requests with relevant Lablink laboratory and support functions to ensure timely and effective resolution.
• 6. Monitor account activity, sales opportunities, customer feedback and service issues and escalating matters requiring management attention.
• 7. Assist in preparing quotations, proposals, presentations, customer reports and business development materials.
• 8. Maintain accurate customer and sales records, including account plans, contact information, opportunity status and follow‑up actions.
• 9. Conduct customer visits and engagement activities as required to strengthen relationships and identify opportunities for account expansion.
• 10. Monitor competitor activities and market developments and provide relevant feedback to the Manager – Business Growth.
• 11. Support marketing, promotional and customer engagement activities within the assigned region.
• 12. Assist in tracking revenue, sales pipeline and key account performance and prepare regular updates for management.
• 13. Ensure all customer and business development activities are conducted in accordance with Lablink’s policies, procedures and governance requirements.

Job description

EXECUTIVE, KEY ACCOUNT MANAGEMENT (NORTHERN REGION)

Supporting the growth and retention of key accounts in the Northern Region by managing customer relationships, identifying revenue opportunities, coordinating customer requirements and supporting the execution of Lablink’s sales and business development activities. The role focuses on strengthening existing accounts, developing account opportunities and ensuring a positive customer experience.

JOB DESCRIPTION

• 1. Manage and maintain effective relationships with assigned key accounts in the Northern Region to support customer retention and revenue growth.


• 2. Understand customer requirements and identify opportunities to increase utilisation of Lablink’s laboratory services and related solutions.


• 3. Support the Manager – Business Growth in developing new business opportunities and expanding existing accounts.


• 4. Maintain regular contact with customers and follow up on enquiries, proposals, quotations, tenders and other business opportunities.


• 5. Coordinate customer requests with relevant Lablink laboratory and support functions to ensure timely and effective resolution.


• 6. Monitor account activity, sales opportunities, customer feedback and service issues and escalating matters requiring management attention.


• 7. Assist in preparing quotations, proposals, presentations, customer reports and business development materials.


• 8. Maintain accurate customer and sales records, including account plans, contact information, opportunity status and follow‑up actions.


• 9. Conduct customer visits and engagement activities as required to strengthen relationships and identify opportunities for account expansion.


• 10. Monitor competitor activities and market developments and provide relevant feedback to the Manager – Business Growth.


• 11. Support marketing, promotional and customer engagement activities within the assigned region.


• 12. Assist in tracking revenue, sales pipeline and key account performance and prepare regular updates for management.


• 13. Ensure all customer and business development activities are conducted in accordance with Lablink’s policies, procedures and governance requirements.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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