Operation Manager

KPJ Healthshoppe Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Pharmaserv Alliances Sdn Bhd in Malaysia seeks a seasoned Operations and Warehouse Manager to lead receiving, storage, inventory control, order fulfilment and distribution of pharmaceutical and healthcare products. You will drive service levels and cost efficiency while ensuring regulatory compliance and accurate stock control.

You will oversee KPI setting, processes, and team accountability, optimise warehouse space, and push automation and digitalisation initiatives to support growth

Qualifications

• Bachelor’s degree in Pharmacy is required and registration as a pharmacist is expected.
• 8–10 years of relevant managerial experience in pharmaceutical distribution or healthcare supply chain.

Responsibilities

• Lead day-to-day operations and warehouse functions.
• Ensure readiness and capacity to support business growth across channels.
• Establish KPIs, processes and accountability across the team.
• Oversee receiving, put-away, storage, picking, packing, dispatch and returns.
• Optimise space utilisation, layout and workflow.
• Maintain inventory accuracy and minimise discrepancies, damages, expiries.
• Ensure timely deliveries and monitor OTIF and other delivery metrics.
• Ensure compliance with GDP/GDPMD/MOH/NPRA and SOPs.

Skills

Warehouse management

Leadership

Operations planning

Regulatory compliance

Inventory control

Education

Bachelor’s Degree in Pharmacy

Job description

To lead and manage Pharmaserv's overall operational and warehouse activities, ensuring efficient, compliant and cost-effective receiving, storage, inventory management, order fulfilment and distribution of pharmaceutical, healthcare and related products. The position is responsible for achieving high service levels to internal and external customers while continuously improving warehouse productivity, inventory accuracy, delivery performance and operational efficiency.

Key responsibilities

Lead the overall day-to-day Operations and Warehouse functions

Ensure operational readiness and capacity to support business growth across existing and new business channels

Establish clear operational KPIs, work processes and accountability across the team

Oversee receiving, put-away, storage, picking, packing, dispatch and returns

Ensure optimum warehouse space utilisation, layout and workflow

Maintain high inventory and stock-count accuracy and minimise stock discrepancies, damages, expiries, slow‑moving and obsolete inventory

Ensure timely and accurate deliveries to customers and monitor OTIF (On-Time In-Full) and other delivery performance indicators

Ensure compliance with GDPMD, GDP, MOH/NPRA requirements, company SOPs and other applicable regulatory requirements

Manage warehouse and distribution costs within approved budget and improve labour productivity

Drive automation, digitalisation and process improvement initiatives

About you

Qualification Requirements: Bachelor’s Degree in Pharmacy is required. Applicants must hold a recognised pharmacy qualification and be a registered pharmacist, Business Administration, Management or related field

At least 8–10 years of relevant experience, including managerial experience in the pharmaceutical, healthcare distribution or supply‑chain industry

Proven experience leading warehouse/distribution, purchasing/procurement and/or customer‑service operations

Results‑oriented, accountable, detail‑oriented, ethical and committed to accuracy, quality and integrity

About us

KPJ Pharmaserv Alliances Sdn Bhd is a pharmaceutical and healthcare distribution operation within the KPJ group, providing receiving, storage, inventory management, order fulfilment and distribution of pharmaceutical, healthcare and related products.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.