Operations Manager

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 73,000 - 112,000; Full time

Job summary

Hunters International Sdn Bhd is seeking an experienced Operations Manager to run day-to-day HVAC/ACMV operations, covering project/contract work and ongoing servicing. The role is hands-on, including technician dispatch, office back-end, and ensuring quotes, scheduling, execution, and billing proceed without gaps.

The successful candidate will have 8–10 years in HVAC/ACMV, staff management experience, and a strong technical grounding to read drawings and troubleshoot with technicians.

Qualifications

• 8–10 years in HVAC/ACMV with project and service operations.
• Experience managing a technician team and daily dispatch.
• Skilled in office admin flow (invoicing, job orders, documentation).
• Proven budgets, costing or P&L experience.
• Strong technical grounding; able to read drawings and troubleshoot with technicians.

Responsibilities

• Manage day-to-day dispatch of technicians for servicing, maintenance, and breakdowns.
• Plan and maintain the daily/weekly technician schedule balancing workload.
• Oversee project execution for HVAC/ACMV installation from award to handover.
• Review proposals, quotations, and variation orders before client submission.
• Manage project costing and budgets; margins on projects and service contracts.
• Negotiate with subcontractors and suppliers on pricing and delivery.
• Oversee office back-end flow: job orders, invoicing, quotation follow-ups, documentation.
• Coordinate between office staff, technicians, and site engineers to keep information flowing.

Skills

HVAC/ACMV expertise

Team leadership

Client facing

Budgeting / P&L

Reading drawings

Education

Diploma/Degree in Mechanical Engineering or Building Services

Job description

About The Role:

We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business — covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands‑on: overseeing daily technician dispatch, keeping the office back‑end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a
desk managing the numbers.

Key Responsibilities:

Servicing & Maintenance

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs
• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency
• Track service contract renewals, PM schedules, and ensure SLAs/response times are met
• Handle escalations from clients on breakdowns or service quality issues
• Review job sheets, service reports, and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover
• Review technical proposals, quotations, and variation orders before client submission
• Manage project costing and budgets; accountable for margins on both projects and service contracts
• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back‑end flow: job order processing, invoicing, quotation follow-ups, and documentation
• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways
• Lead, mentor, and manage performance of technicians, service engineers, and back‑office staff
• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety
  documentation)
• Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues

Key Requirements:

• Minimum 8-10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations
• Prior experience managing a technician team and daily dispatch/scheduling — not purely project-based background
• Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations
• Proven track record handling budgets, costing, or P&L for a team or division
• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed
• Diploma/Degree in Mechanical Engineering, Building Services, or related field
• Strong organizational, client-facing, and people management skills

Working Location:

Kuchai Lama, Kuala Lumpur

Remuneration:

RM 6,500 - RM 10,000