Operation Assistant

Speedy Heating Industries & Engineering; Klang City, Port Klang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Speedy Heating Industries & Engineering in Selangor, Malaysia seeks an Operations Assistant to support daily workflows, coordinate activities, and maintain records. You will liaise with customers and technicians, clarify requirements, and ensure timely follow-ups on service requests.

Ideal candidates have strong operations skills, good analytical abilities, and proficiency with MS Office. On-site work in a diverse team environment is required, with SPM or equivalent preferred.

Qualifications

• Strong operations and operations management skills are essential.
• Analytical skills to track data, identify issues and support improvements.
• Effective communication with customers, technicians and internal stakeholders.
• Customer service abilities: professionalism, responsiveness and problem resolution.
• Proficiency with MS Office and basic data entry.
• Strong organizational and time management to handle multiple tasks.
• On-site work in Selangor, Malaysia; collaboration within a diverse team.
• SPM or equivalent in business, operations, engineering or related field preferred.

Responsibilities

• Coordinate service schedules and track job progress.
• Maintain accurate records and documentation.
• Communicate with internal teams and customers to clarify requirements and handle inquiries.
• Ensure timely follow-up on service requests.
• Prepare basic reports and update operational systems.
• Support the Operations Management team in improving processes.

Skills

Operations

Analytical skills

Communication

Customer service

MS Office

Data entry

Organizational skills

On-site work

Team collaboration

Education

SPM or equivalent

Tools

Microsoft Excel

Microsoft Word

Email

Job description

This position supports daily operational activities, including coordinating service schedules, tracking job progress, and maintaining accurate records and documentation. The role involves communicating with internal teams and customers to clarify requirements, handle inquiries, and ensure timely follow-up on service requests.

Key responsibilities

Coordinate service schedules and track job progress

Maintain accurate records and documentation

Communicate with internal teams and customers to clarify requirements and handle inquiries

Ensure timely follow-up on service requests

Prepare basic reports and update operational systems

Support the Operations Management team in improving processes

About you

Strong operations and operations management skills, with the ability to support daily workflows and coordinate activities effectively

Solid analytical skills to track data, identify issues, and assist with process improvements and basic reporting

Effective communication skills to interact clearly with customers, technicians, and internal stakeholders

Customer service abilities, including professionalism, responsiveness, and problem-resolution skills

Proficiency with common office software (e.g., microsoft excel, microsoft word, email) and basic data entry

Organizational and time management skills to handle multiple tasks and prioritize work in a busy environment

Ability to work on-site in Selangor, Malaysia, and collaborate within a diverse team

Previous experience in operations, administration, or customer support in an industrial or engineering setting is an advantage

SPM or equivalent in business, operations, engineering, or a related field preferred

Working Hour :
Monday - Friday : 8:30am - 5:30pm

Saturday: 8:30am - 1:00pm

What can I earn as an Operations Assistant