Onsite Logistics Admin & Customer Support (Malay/English)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, expanding rapidly. We seek a Customer Service Specialist (Malay English, Work in Office) to support logistics clients and ensure excellent service.

You will handle inquiries, resolve complaints, and document issues in the SOP-based system. Requires a Diploma or higher and strong English and Malay communication skills. Office-based, full-time, with shift rotation.

Qualifications

• Respond to customer inquiries via calls and emails in Malay and English.
• Resolve complaints to maintain high customer satisfaction.
• Log customer feedback and issues in the internal SOP-based system.

Responsibilities

• Respond to customer inquiries via calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Skills

Customer service

Bilingual EN-MY

Education

Diploma or higher

Tools

MS Office

Job description

SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, expanding rapidly. We seek a Customer Service Specialist (Malay English, Work in Office) to support logistics clients and ensure excellent service.

You will handle inquiries, resolve complaints, and document issues in the SOP-based system. Requires a Diploma or higher and strong English and Malay communication skills. Office-based, full-time, with shift rotation.