Customer Support

Summitnext; Sungai Petani; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Executive to provide exceptional support to clients in the logistics industry. The ideal candidate will have a diploma, excellent communication skills in English and Malay, and a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and utilizing internal systems. This full-time role offers a competitive salary, benefits including EPF and Socso, and opportunities for professional development.

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced working environment.

Responsibilities

• Respond to customer inquiries through various contact tools.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.

Job Type

• Full-time, rotational shift, 5 days a week.

Salary

• Basic RM2000.
• Performance KPI (up to RM250 per month).

Benefits

• EPF, Socso.
• Birthday Leave.
• Maternity leave.
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion.
• Professional development.

Expected Start Date

• Immediately.

Know more about us at

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.my/