Customer Service Specialist - BPO Support (Rotational)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 17,000 - 21,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual Leave

Maternity Leave

Parental Leave

Performance incentives

Job summary

SummitNext Technologies Sdn. Bhd. is hiring a Customer Service Specialist for our Sungai Petani office. You will handle inquiries via calls and emails, logging feedback, and delivering accurate information to ensure top-notch service.

The role requires a Diploma or higher, strong English and Malay communication, and prior customer service experience is a plus. Expect a fast-paced environment with rotational shifts and a competitive package.

Qualifications

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.
• Strong interpersonal skills, positive attitude, and a customer-first mindset.
• Basic computer skills and ability to use office software.
• Able to work in a fast-paced environment and handle pressure.

Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Record and submit customer feedback/complaints using the internal system according to company SOP.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.
• Collaborate with team members to achieve overall service goals.

Skills

Communication

Interpersonal

Bilingual English Malay

Customer service experience

Education

Diploma or higher

Tools

MS Office

Job description

SummitNext Technologies Sdn. Bhd. is hiring a Customer Service Specialist for our Sungai Petani office. You will handle inquiries via calls and emails, logging feedback, and delivering accurate information to ensure top-notch service.

The role requires a Diploma or higher, strong English and Malay communication, and prior customer service experience is a plus. Expect a fast-paced environment with rotational shifts and a competitive package.