Logistic Admin (Malay, English and Work from office)

Summitnext

Sungai Petani

On-site

MYR 22,320 - 25,110

Full time

14 days+

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Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Professional development opportunities

Job summary

A BPO and Technology Solutions provider is looking for a Customer Service Specialist to provide exceptional support in the logistics industry. The role requires excellent communication skills in both English and Malay, alongside a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and maintaining customer satisfaction records. Candidates should hold at least a diploma and have a passion for customer service. Benefits include EPF, Socso, and various leave entitlements.

Qualifications

1-2 years of BPO experience is an added advantage.
Ability to work in a fast-paced environment under pressure.

Responsibilities

Respond to customer inquiries through calls, emails, and other contact tools.
Resolve customer complaints to achieve high satisfaction.
Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
Resolve customer complaints to achieve high customer satisfaction
Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

Diploma and above
Excellent English and Malay communication skills (written, verbal, listening)
1-2 years of BPO experience will be an added advantage.
Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
Proficiency in office software and computer operation
Ability to work in a fast-paced working environment and work under pressure

Job Type