Customer Service Executive (English & Malay, Work in Office)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

SummitNext Technologies Sdn Bhd is seeking Customer Service Executives in Sungai Petani, Kedah to provide exceptional support in the logistics industry. Candidates are required to have strong English and Malay communication skills and a customer-oriented approach. Full-time roles include rotational shifts, with a salary starting at RM2000 and additional performance bonuses. Benefits include EPF, Socso, and various leave options. Immediate start date is available.

Qualifications

• 1-2 years of BPO experience is an added advantage.
• Willing to learn and a team player.

Responsibilities

• Respond to customer inquiries and obtain customer information in a timely manner.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

SPM, Diploma and above

Job description

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position: Customer Service Executive (English & Malay, Work in Office) - Sungai Petani Kedah

Responsibilities

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Requirements

• SPM, Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.

Job Type

• Full-time, rotational shift, 5 days a week.

Salary

• Basic RM2000.
• Performance KPI (up to RM250 per month).

Benefits

• EPF, Socso.
• Birthday Leave.
• Maternity leave.
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion.
• Professional development.

Expected Start Date

• Immediately.

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/