Logistic Admin (Malay, English and Work from office)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, expanding rapidly. We seek a Customer Service Specialist (Malay English, Work in Office) to support logistics clients and ensure excellent service.

You will handle inquiries, resolve complaints, and document issues in the SOP-based system. Requires a Diploma or higher and strong English and Malay communication skills. Office-based, full-time, with shift rotation.

Qualifications

• Respond to customer inquiries via calls and emails in Malay and English.
• Resolve complaints to maintain high customer satisfaction.
• Log customer feedback and issues in the internal SOP-based system.

Responsibilities

• Respond to customer inquiries via calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Skills

Customer service

Bilingual EN-MY

Education

Diploma or higher

Tools

MS Office

Job description

Logistic Admin (Malay, English and Work from office)

Job Openings Logistic Admin (Malay, English and Work from office)

About the job Logistic Admin (Malay, English and Work from office)

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week
• Basic RM2000
• Performance KPI (up to RM250 per month)
• EPF, Socso
• Maternity leave