Onsite IT Technician: Hardware, Apps & Support Pro

HEMMERSBACH MALAYSIA SDN. BHD.; Kuala Lumpur; Vor Ort; MYR 18.000 - 30.000; Vollzeit

Zusammenfassung

Hemmersbach Malaysia Sdn. Bhd. is seeking an IT Support Specialist in Kuala Lumpur to join our global IT infrastructure services team.

You will handle inbound calls, assist users with OS, Apps and hardware issues, and document steps in our ticketing system. The role emphasizes building strong relationships with internal stakeholders and customers. You will contribute to project-based installations and support, with a focus on quick issue resolution and clear communication.

Qualifikationen

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Jobbeschreibung

Hemmersbach Malaysia Sdn. Bhd. is seeking an IT Support Specialist in Kuala Lumpur to join our global IT infrastructure services team.

You will handle inbound calls, assist users with OS, Apps and hardware issues, and document steps in our ticketing system. The role emphasizes building strong relationships with internal stakeholders and customers. You will contribute to project-based installations and support, with a focus on quick issue resolution and clear communication.