Global IT Support Engineer - Windows, Mac & Network Ops

Fuku; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hytech seeks an experienced IT support specialist to join our Kuala Lumpur office. You will manage daily IT tasks, troubleshoot Windows and Mac systems, oversee network devices, and support AV and security systems for a multinational environment.

You will ensure data backup, assist with onboarding, and contribute to IT policy creation while collaborating with Mandarin- and English-speaking stakeholders. This role requires hands-on ITSM practice and strong documentation skills.

Qualifications

• Diploma or Bachelor's degree in IT or CS.
• Minimum 3 years IT experience in multinational offices.
• Strong knowledge of Windows/Mac OS, networking, and Active Directory.
• Ability to utilize AI in daily work and promote AI adoption.
• Proficient with Windows Server, Windows OS, macOS, iOS, Android and MS Office tools.
• Familiarity with IT service management practices (incident, request, change, asset management).
• Maintaining clear documentation and instructions for IT services and support processes.
• Proficiency in Mandarin and fluent English for working with Chinese-speaking stakeholders.

Responsibilities

• Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems.
• Troubleshoot Windows and macOS issues and assist users with routine problems.
• Maintain and manage network devices (routers, switches, firewalls) including VPNs.
• Configure and support office equipment (CCTV, printers, door access, projectors).
• Collaborate with security to ensure data backup and recovery availability.
• Perform routine IT equipment inspection and onboarding/training for new staff.
• Handle IT service tickets and follow up on user feedback.
• Manage IT assets and software usage across the organization.
• Oversee rollout of IT infrastructure upgrades and develop IT policies.

Skills

Windows OS

Mac OS

Networking

Active Directory

AI adoption

Office Tools

Documentation

Mandarin

English

Education

Bachelor's degree in Information Technology

Diploma in Information Technology

Tools

Microsoft 365 Admin Portal

VPN & Firewall basics

IT service management (ITIL)

Job description

Hytech seeks an experienced IT support specialist to join our Kuala Lumpur office. You will manage daily IT tasks, troubleshoot Windows and Mac systems, oversee network devices, and support AV and security systems for a multinational environment.

You will ensure data backup, assist with onboarding, and contribute to IT policy creation while collaborating with Mandarin- and English-speaking stakeholders. This role requires hands-on ITSM practice and strong documentation skills.