Onsite IT Support / IT Field Support Engineer

S SQUAD SDN. BHD.; Selangor; On-site; MYR 30,000 - 54,000; Full time

Job summary

Ssquad Global in Malaysia is seeking a skilled Onsite IT Support / IT Field Support Engineer to join our team. You will provide hands-on technical support, troubleshoot IT issues, and ensure smooth operation of hardware, software, and network infrastructure in a field setting.

Responsibilities include installing and maintaining IT peripherals, resolving hardware and software problems, supporting LAN/WAN and Wi-Fi, and coordinating with remote IT teams to ensure prompt resolutions.

Responsibilities

• Install, configure, and maintain computers, servers, printers, and other IT peripherals
• Troubleshoot hardware, software, and end-user technical issues
• Support LAN/WAN, Wi-Fi, routers, switches, and firewalls
• Coordinate with remote IT teams to ensure timely issue resolution
• Communicate with clients to determine needs and explain complex issues
• Diagnose construction or machinery problems
• Resolve malfunctions or other crises when they arise
• Oversee repairs and technical improvements
• Inspect and test material and machinery for safety
• Ensure proper maintenance of onsite equipment

Job description

Ssquad Global is looking for a skilled and customer-focused Onsite IT Support / IT Field Support Engineer to join our team in Malaysia. The ideal candidate will provide hands‑on technical support, troubleshoot IT issues, and ensure the smooth functioning of hardware, software, and network infrastructure.

Key responsibilities

Install, configure, and maintain computers, servers, printers, and other IT peripherals

Troubleshoot hardware, software, and end‑user technical issues

Support LAN/WAN, Wi‑Fi, routers, switches, and firewalls

Coordinate with remote IT teams to ensure timely issue resolution

Communicate with clients to determine needs and explain complex issues

Diagnose construction or machinery problems

Resolve malfunctions or other crises when they arise

Oversee repairs and technical improvements

Inspect and test material and machinery for safety

Ensure proper maintenance of onsite equipment

About you

Minimum 2 years experience