Onsite Technician - Kuala Lumpur

HEMMERSBACH MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Hemmersbach Malaysia Sdn. Bhd. is seeking an IT Support Specialist in Kuala Lumpur to join our global IT infrastructure services team.

You will handle inbound calls, assist users with OS, Apps and hardware issues, and document steps in our ticketing system. The role emphasizes building strong relationships with internal stakeholders and customers. You will contribute to project-based installations and support, with a focus on quick issue resolution and clear communication.

Qualifications

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Job description

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 101-1,000 employees

We are specialized in cross-border infrastructural services for the information technology (IT) industry. With

over 1,450 permanent employees in 24 subsidiaries we offer our services worldwide in more than 190

countries.Our company has dedicated employees working together towards a common goal of achieving excellence.

We are a company focused on talent development to help build our expanding business.

We are specialized in cross-border infrastructural services for the information technology (IT) industry. With

over 1,450 permanent employees in 24 subsidiaries we offer our services worldwide in more than 190

countries.Our company has dedicated employees working together towards a common goal of achieving excellence.

We are a company focused on talent development to help build our expanding business.

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