IT Support Specialist: Fast, Friendly Tech Help

SBM MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

SBM Offshore in Kuala Lumpur seeks an IT support specialist to deliver end-user technical assistance, covering hardware, software, and network problems to maintain productive operations.

You will install and configure desktops, manage user accounts, and document solutions in a ticketing system. Strong English and remote support capability are essential for effective service across the organization.

Qualifications

• A high school diploma or equivalent is required. Additional technical education or certification in information technology or related fields is preferred.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.
• Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.
• Associate's degree in information technology, computer science, or a related field is advantageous.
• Additional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile.

Responsibilities

• Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations.
• Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes.
• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
• Install and update software applications, patches, and drivers as needed.
• Create, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.
• Maintain accurate records of support tickets, solutions provided, and hardware/software inventory.
• Document troubleshooting procedures and user guides for future reference.
• Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.
• Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.

Skills

Desktop Support

Hardware

Software

Networking

Remote Support

Ticketing Systems

Education

High School Diploma

Associate’s Degree in IT or related field

IT Certifications (CompTIA A+, MCDST, etc.)

Tools

Remote Desktop

VPN

Email setup/Accounts

Job description

SBM Offshore in Kuala Lumpur seeks an IT support specialist to deliver end-user technical assistance, covering hardware, software, and network problems to maintain productive operations.

You will install and configure desktops, manage user accounts, and document solutions in a ticketing system. Strong English and remote support capability are essential for effective service across the organization.