Onsite IT Support Analyst: Shape Intralogistics

Swisslog; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Swisslog is seeking an IT Support professional to provide L2 support across computers, Microsoft 365, and meeting-room technology. You will own incidents and requests through ticketing tools, coordinating with global IT teams.

The role covers device deployment, local servers, and network equipment, with travel within Malaysia and occasionally APeC. You will contribute to IT project work, security compliance, and budgeting, ensuring purchases align with approved budgets and controls.

Qualifications

• Diploma or degree in IT or related field.
• 2–5 years in onsite, desktop, helpdesk, workplace, or infrastructure support.
• Strong Windows, Microsoft 365, hardware, VPN, MFA, and basic networking troubleshooting skills.

Responsibilities

• Provide L2 support for computers, Microsoft 365, applications, mobile devices, connectivity, and meeting-room technology.
• Own incidents and requests through ticketing tools, coordinating resolution and escalation with global IT teams.
• Manage device deployment, repairs, inventory, and joiner, mover, and leaver support.
• Provide approved hands-and-eyes support for local servers and network equipment.
• Support IT projects, security compliance, documentation, and service improvements across Malaysia and APeC.
• Contribute to annual IT budget planning, monitor spending, flag variances, and ensure purchases follow approved budgets and controls.

Skills

Windows

Microsoft 365

Hardware

VPN

MFA

Networking

ITSM

Intune

Entra ID

Active Directory

Ticketing tools

Communication

Documentation

English

Bahasa Malaysia

Education

Diploma/degree in IT

Tools

ITSM tools

Job description

Swisslog is seeking an IT Support professional to provide L2 support across computers, Microsoft 365, and meeting-room technology. You will own incidents and requests through ticketing tools, coordinating with global IT teams.

The role covers device deployment, local servers, and network equipment, with travel within Malaysia and occasionally APeC. You will contribute to IT project work, security compliance, and budgeting, ensuring purchases align with approved budgets and controls.