IT Onsite Technician | Flexible, Global Tech Support

D-ploy; Petaling Jaya; On-site; MYR 42,000 - 78,000; Full time

Benefits offered by this job

Flexible working conditions

Referral program—Fishing for Friends

Professional advancement

Friendly international environment

Company-sponsored events

Job summary

D-ploy is seeking an IT Helpdesk Analyst to join our international team. You will provide technical help, handle tier-1 and tier-2 support requests, and document all user interactions in our ticketing system. Strong communication in English and Malay is essential.

Join a dynamic, international organization focused on IT solutions. Stable environment, growth opportunities, and a friendly, collaborative team culture are offered.

Qualifications

• 2+ years of experience in a similar IT support role.
• Fluent English and Malay; other languages are a plus.

Responsibilities

• Provide technical and troubleshooting assistance for hardware, software, and mobile devices.
• Handle first and second level support – calls, tickets and user interactions.
• Provide prompt IT-related answers to end-users and document interactions in Service Now.

Skills

Fluent English

Malay language

Customer-focused

Communication skills

Attention to detail

Multitasking

Team player

Job description

D-ploy is seeking an IT Helpdesk Analyst to join our international team. You will provide technical help, handle tier-1 and tier-2 support requests, and document all user interactions in our ticketing system. Strong communication in English and Malay is essential.

Join a dynamic, international organization focused on IT solutions. Stable environment, growth opportunities, and a friendly, collaborative team culture are offered.