Bilingual CS Advocate (Mandarin/English) - 24/7 Onsite

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 42,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is hiring a Customer Service Representative in Kuala Lumpur to handle calls, chats and emails with Mandarin and English proficiency. You will resolve inquiries, document interactions, and collaborate with teams in a BFSI environment on a 24/7 rotational schedule.

Onsite at Gtower, Ampang Park, joining a global leader in digital customer experience. The role emphasizes strong communication, problem-solving, and the ability to maintain high customer satisfaction

Qualifications

• Mandarin and English proficiency is required.
• Working in BFSI industry is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Experience in a BPO / contact centre environment is an advantage.
• Able to work 24/7 rotational shifts, including weekends and public holidays.
• Willing to work onsite at Gtower, Ampang Park.
• Able to commence work on 19th October 2026.

Responsibilities

• Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
• Manage assigned shift responsibilities to maintain reliable customer service operations.
• Analyze customer issues and provide accurate solutions or escalate complex cases.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Document all interactions and case details in the support system.
• Provide regular feedback to supervisors on recurring issues and process improvements.
• Collaborate with team members and relevant departments to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Skills

Mandarin English proficiency

Strong communication skills

Customer service experience

BPO / contact centre experience

Calls, chats, emails handling

24/7 rotational shifts

Job description

Teleperformance Malaysia Sdn Bhd is hiring a Customer Service Representative in Kuala Lumpur to handle calls, chats and emails with Mandarin and English proficiency. You will resolve inquiries, document interactions, and collaborate with teams in a BFSI environment on a 24/7 rotational schedule.

Onsite at Gtower, Ampang Park, joining a global leader in digital customer experience. The role emphasizes strong communication, problem-solving, and the ability to maintain high customer satisfaction