Customer Service Representative

Talent Recruit; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Talent Recruit is seeking Customer Service Representatives based in Kuala Lumpur. You will handle inquiries via phone, chat, and email with a focus on empathetic, professional communication. Fresh graduates are welcome, and prior call centre experience is preferred but not required.

Proficiency in English and Malay is essential, with SVAR testing. You will work in a 24/7 environment across multiple shifts, and should be comfortable with MS Office and a typing speed above 45 wpm.

Qualifications

• Proficient in English and Malay; SVAR English test required.
• Typing speed above 45 words per minute.
• Fresh graduates encouraged to apply.
• Based in Kuala Lumpur; shift work including weekends and public holidays.

Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve end-to-end travel issues.
• Strive to achieve individual KPIs and team goals.
• Represent the company culture and assist with ad hoc projects.

Skills

Customer service

Phone support

Chat support

Email communication

English proficiency

Malay proficiency

Problem solving

Typing speed

MS Office

Tools

Microsoft Office

Job description

About the job Customer Service Representative

We are seekingCustomer Service Representativeswith professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply.

Key Responsibilities:

• Deliver excellent customer service viaphone, chat, and email, ensuring clear, professional, and empathetic communication.
• Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges.
• Strive to achieve individual KPIs and team goals while contributing to overall team performance.
• Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned.

Requirements:

• Proficient in both verbal and writtenEnglishand Malay (will have to pass SVAR English test)
• Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and atyping speed above 45 words per minute.
• Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.

Only shortlisted candidates will be notified.