Online Programs Operations Executive

Sunway University

Petaling Jaya

On-site

MYR 42,000 - 65,000

Full time

5 days ago

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Job summary

Sunway University invites applications for the role of Executive – Sunway University Online to support day-to-day delivery of online programmes, learner onboarding, LMS access, and operational reporting. You will coordinate enrolments, maintain records, assist with learner communications, and support facilitators and academic delivery in a busy online learning environment.

The ideal candidate holds a Bachelor's degree and at least two years in administration or higher education operations, with

Qualifications

Bachelor's Degree in a related field.
Minimum two years of relevant experience in administration or higher education operations.
Experience with online/digital learning environments is advantageous.
Proficient with Microsoft 365 apps and common LMS platforms.

Responsibilities

Operational Administration and Delivery Support: maintain trackers, schedules, checklists and documentation.
Learner Onboarding and Support: coordinate communications, orientation materials and FAQs; manage inquiries.
Academic and Facilitator Coordination: support teaching schedules, facilitator arrangements and course readiness.
LMS, System Access and Course Readiness: manage access requests, publish announcements and ensure resources are available; basic troubleshooting.
Enrolment, Records and Quality Support: track enrolment, attendance, surveys; maintain accurate records and filing.