Executive – Sunway University Online (10014)

Sunway University; Selangor; On-site; MYR 60,000 - 84,000; Full time

Job summary

Sunway University is seeking an Executive for Sunway University Online to support the day-to-day delivery of online programmes. You will handle learner onboarding, digital access, and stakeholder coordination, ensuring smooth operations and timely reporting.

You will maintain trackers, assist with orientation sessions, manage LMS access and course readiness, and help with enrolment and records while upholding data privacy and quality procedures.

Qualifications

• Bachelor's degree in business, education, communication, management, IS, or related field.
• Minimum two years in administration, programme coordination, student services, higher education operations.
• Experience with online/digital learning environments is advantageous.
• Proficient with Microsoft 365 apps.
• Familiar with LMS platforms (Canvas, Blackboard, OpenLearning).
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Support day-to-day delivery of Sunway University Online programmes.
• Maintain operational trackers, schedules and documentation.
• Coordinate learner onboarding, communications and FAQs.
• Assist with facilitator coordination and course readiness.
• Manage LMS access, course readiness and basic troubleshooting.

Skills

Organisational skills

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree in Business Administration, Education, Communications, Management, Information Systems, Higher Education Administration, or related field

Tools

Microsoft 365 suite

LMS platforms: Canvas/Blackboard/OpenLearning

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Executive – Sunway University Online (10014)

Sunway University is seeking a detail-oriented Executive – Sunway University Online to support the day-to-day delivery of Sunway University Online programmes, including study period readiness, learner’s onboarding, digital access, stakeholder coordination, record keeping and operational reporting.

Job Description

1. Operational Administration and Delivery Support

Maintain operational trackers, schedules, contact lists, checklists and documentation.

Assist with orientation sessions, academic briefings, facilitator briefings and learner engagement activities.

2. Learner Onboarding and Support

Prepare and coordinate learner communications, orientation materials, FAQs, guides and operational updates.

Manage and follow up on enquiries related to access, schedules, course information and support services.

3. Academic and Facilitator Coordination and Support

Support teaching schedules, facilitator arrangements, course readiness, briefing materials and related academic delivery requirements.

4. LMS, System Access and Course Readiness

Coordinate system access requests and support course and platform readiness, including verifying access, updating links, publishing announcements and ensuring learning resources are available.

Record, monitor and follow up on LMS or system issues, including conducting basic testing and troubleshooting before escalation.

5. Enrolment, Records and Quality Support

Support enrolment, add/drop, withdrawal, attendance, surveys and other learner lifecycle activities by maintaining accurate records and documentation.

Compile and organise subject files, assessment, moderation, results and other operational evidence as required.

Maintain accurate and up-to-"range records, ensuring proper filing, version control, data privacy and compliance with quality procedures.

Requirements

Bachelor's Degree in Business Administration, Education, Communication, Management, Information Systems, Higher Education Administration, or a related field.

Minimum two (2) years of relevant experience in administration, programme coordination, student services, customer service, higher education operations, or related areas.

Experience supporting online, blended, Online Distance Learning (ODL), or digital learning environments is highly advantageous.

Proficient in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and Forms.

Familiarity with Learning Management Systems (LMS), such as Canvas, Blackboard, OpenLearning or equivalent.

Ability to support virtual sessions, manage digital records and perform basic troubleshooting.

Strong organisational and communication skills, with good attention to detail and the ability to manage multiple tasks and follow up effectively.