OFFICER, IT

SEGi University; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

SEGi University in Malaysia's Selangor campus invites applications for an IT Support role aimed at fresh graduates. You will handle daily IT operations and assist staff and students via a ticketing system.

You will provide first-line hardware, software, and network support, escalate complex issues, maintain records, and assist with basic account setup and asset management while adhering to IT policies.

Qualifications

• Fresh graduate with IT-related background.
• Fundamental IT support concepts (hardware, software, Windows OS, networking).
• Experience with IT ticketing systems is an advantage.
• Good spoken English and customer-service mindset.
• Ability to work independently.

Responsibilities

• Handle and resolve IT support requests through the ticketing system.
• Provide first-level hardware, software, network, and application support.
• Respond to staff and student IT issues professionally.
• Escalate unresolved issues to senior IT personnel.
• Maintain records of issues, resolutions, and updates.
• Assist in IT asset management and user account setup.
• Follow IT policies, procedures, and best practices.
• Support daily IT operations and ad-hoc tasks.

Skills

Communication skills

Customer service

Fresh graduate mindset

English proficiency

Staff and student support

Hardware basics

Software basics

Windows OS

Networking basics

Education

Bachelor's degree in Information Technology or related field

Tools

IT ticketing systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a motivated IT Support to support daily IT operations through a ticketing system. This position is suitable for a fresh graduate with an IT-related academic background who has strong communication skills and a customer-service mindset when supporting staff and students.

Key Responsibilities

Handle and resolve IT support requests through the ticketing system.

Provide first-level technical support for hardware, software, network, and application issues.

Respond to IT issues raised by staff and students in a professional and timely manner.

Escalate unresolved issues to senior IT personnel when necessary.

Maintain accurate records of issues, resolutions, and system updates.

Assist in IT asset management, user account setup, and basic system administration tasks.

Follow IT policies, procedures, and best practices.

Support daily IT operations and ad-hoc IT tasks as assigned.

Requirements

Fresh graduate in Information Technology or related field.

Fundamental knowledge of IT support concepts (hardware, software, Windows OS, networking).

Experience with IT ticketing systems is an added advantage.

Good spoken English communication skills.

Customer service experience or strong customer service skills will be an advantage.

Ability to work independently with minimal supervision.

Only shortlisted candidates will be notified.