IT Support Executive (L2)

Well Chip; Johor Bahru; Hybrid; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Meal allowance

Medical Subsidy

Group hospitalization & personal事故

Job summary

Jora Malaysia is hiring an IT Support specialist to respond to technical requests, provide remote and on-site assistance, and maintain systems. The role requires 2–3 years in IT support with strong L1 capabilities and MySQL/SQL knowledge.

You will troubleshoot, install, configure, and train end-users, contributing to IT projects and system improvements. Benefits include flexible hours, meal allowance, medical subsidy, and group hospitalization insurance, with annual and performance-based

Qualifications

• Diploma or Bachelor’s Degree in Information Technology or a related field.
• 2–3 years of IT Support experience with strong L1 support and SQL/database administration knowledge.
• Strong MySQL administration experience, including table creation, indexing, SQL queries, installation and troubleshooting.
• Proficient in software installation, configuration, patching, and deployment.
• Experience with Jira or similar ticketing systems; RDP is a plus.

Responsibilities

• Respond to and resolve technical support requests from clients promptly.
• Provide remote and on-site support to address IT problems.
• Troubleshoot and diagnose IT issues, identify root causes, and implement solutions.
• Install, configure, and maintain computer systems and software.
• Document solutions and resolutions; train end-users on IT tools and best practices.
• Collaborate with IT team on projects and upgrades; stay updated with technology trends.

Skills

L1 support

SQL knowledge

Problem solving

Customer service

Education

Diploma or Bachelor's in IT

Tools

Jira

RDP

Command Prompt

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Due to expansion, we are hiring 1 additional IT Support for our IT Department.

Job Description:

Respond to and resolve technical support requests from clients in a timely and efficient manner

Provide technical support and assistance to end-users, resolving software and database-related issues promptly and effectively

Deliver remote and on-site support to address client IT problems

Troubleshoot and diagnose IT issues, identify root causes, and implement solutions to minimize downtime and disruptions

Install, configure, and maintain computer systems and software

Handle IT support tickets and inquiries via email, phone, or ticketing systems, while documenting solutions and resolutions

Provide training and guidance to end-users on IT tools, applications, and best practices to enhance productivity and technical proficiency

Collaborate with the IT team on projects, system upgrades, and improvements to enhance overall IT operations

Stay updated with the latest technology trends and continuously enhance technical skills and knowledge

Requirements:

Diploma or Bachelor’s Degree in Information Technology or a related field

2–3 years of experience in IT Support, with strong L1 support experience and SQL/database administration knowledge.

Strong experience in MySQL administration, including table creation, indexing, SQL query writing and optimisation, installation, configuration, and troubleshooting

Proficient in software installation, configuration, patching, and deployment

Experience with remote support tools such as RDP is a plus

Comfortable using Command Prompt to run ETL scripts and perform operational tasks

Familiar with IT ticketing systems (e.g. Jira)

Relevant IT certifications (e.g. CompTIA A+, Network+, ITIL Foundation) are an advantage

Good command of English and Bahasa Malaysia (spoken and written); Mandarin is an added advantage

Strong problem-solving, communication, documentation, and customer service skills

Ability to work independently and participate in on-call rotation

Annual Bonus + Yearly Performance Bonus + Yearly Salary Increments

Flexible Working Hours

Meal allowance + Medical Subsidy

Group Hospitalization & Surgical and Personal Accident Insurance

Employee activities (Annual Dinner, etc.).

We regret that only shortlisted candidates will be notified