Desktop Support Technician

Advance Jupiter Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Job summary

Advance Jupiter Sdn Bhd in Kuala Lumpur is seeking an IT Support professional to provide technical assistance via phone, email, remote access, or onsite, and to troubleshoot hardware, software, printers, and networks.

The ideal candidate holds a Diploma or Degree in IT or related field, has 1–3 years’ IT support experience (fresh graduates may apply), basic knowledge of Windows OS, Office 365, Active Directory, and networking, with strong communication and SLA-driven service.

Qualifications

• Diploma or Degree in IT or related field.
• 1–3 years’ experience in IT support (fresh graduates may apply).
• Basic knowledge of Windows OS, Microsoft Office 365, Active Directory, Basic Networking.
• Good communication and customer service skills.
• Able travelling
• Can join Immediately

Responsibilities

• Provide technical assistance via phone, email, remote access, or onsite.
• Troubleshoot hardware, software, printer, and network issues.
• Support Windows OS, Microsoft Office, email, and basic applications.
• Reset passwords and manage user accounts (Active Directory).
• Log and track incidents using ticketing systems.
• Ensure timely resolution based on SLA.
• Escalate unresolved issues to Level 2/3 engineers.
• Install and configure desktops, laptops, printers, and peripherals.
• Assist in LAN/Wi‑Fi connectivity troubleshooting.
• Support VPN access and email configuration.
• Maintain user guides and troubleshooting documentation.
• Prepare monthly support reports (if required).
• 24/x7 shift support

Skills

Communication

Customer service

SLA awareness

Education

Diploma / Degree in IT or related field

Tools

Windows OS

Microsoft Office 365

Active Directory

Networking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Degree in IT or related field.

1-3 years’ experience in IT support (fresh graduates may apply).

Basic knowledge of Window OS, Microsoft Office 365, Active Directory, Basic Networking.

Good communication and customer service skills.

Ability to work under pressure and meet SLA.

Requirement

Diploma / Degree in IT or related field.

1-3 years’ experience in IT support (fresh graduates may apply).

Basic knowledge of Window OS, Microsoft Office 365, Active Directory, Basic Networking.

Good communication and customer service skills.

Ability to work under pressure and meet SLA.

Able travelling

Can join Immediately

Responsibility

Provide technical assistance via phone, email, remote access, or onsite.

Troubleshoot hardware, software, printer, and network issues.

Support Windows OS, Microsoft Office, email, and basic applications.

Reset passwords and manage user accounts (Active Directory).

Log and track incidents using ticketing systems.

Ensure timely resolution based on SLA.

Escalate unresolved issues to Level 2/3 engineers.

Install and configure desktops, laptops, printers, and peripherals.

Assist in LAN/Wi‑Fi connectivity troubleshooting.

Support VPN access and email configuration.

Maintain user guides and troubleshooting documentation.

Prepare monthly support reports (if required).

24/x7 shift support

Benefits

• Annual leave
• Medical insurance