EXECUTIVE, IT SUPPORT

S P Setia; Seberang Perai; On-site; MYR 45,000 - 71,000; Full time

Job summary

Jora Malaysia is seeking an IT Support Executive to provide frontline technical support, troubleshoot and resolve IT issues, and ensure smooth day-to-day operations across the organisation.

You will handle first- and second-level support, diagnose hardware/software/network problems, manage user accounts, and assist with IT projects. Strong communication and customer service orientation are essential for delivering quality support.

Qualifications

• 2–3 years of IT support or helpdesk experience.
• Strong knowledge of Windows and macOS operating systems.
• Good troubleshooting for hardware and peripherals.
• Experience with IT ticketing systems and helpdesk software.

Responsibilities

• Provide first and second-level technical support to end-users via helpdesk, telephone, email and in-person assistance.
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely manner.
• Install, configure and maintain IT hardware, software applications and peripherals.
• Manage user accounts, access permissions and password resets per policy.
• Perform preventative maintenance to minimise downtime.
• Maintain documentation of IT issues and resolutions.
• Assist with IT asset management, tracking and inventory control.
• Support IT during relocations, upgrades and major initiatives.
• Escalate complex issues to senior staff or external vendors.
• Contribute to process improvements and user experience.

Skills

Windows OS

macOS

Troubleshooting

Helpdesk software

Networking basics

Customer service

Communication

Tools

Ticketing system

Office Suite

Remote assistance tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the role

As an IT Support Executive, you will provide frontline technical support, troubleshoot and resolve IT issues, and ensure smooth day-to-day operations to maintain business continuity and productivity across the organisation.

Key responsibilities

• Provide first and second-level technical support to end-users via helpdesk, telephone, email and in-person assistance
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely manner
• Install, configure and maintain IT hardware, software applications and peripherals
• Manage user accounts, access permissions and password resets according to company policies
• Perform preventative maintenance on IT systems and equipment to minimise downtime
• Maintain accurate documentation of IT issues, solutions and ticket resolutions
• Assist with IT asset management, tracking and inventory control
• Provide IT support during office relocations, system upgrades and major IT initiatives
• Escalate complex technical issues to senior IT staff or external vendors as appropriate
• Contribute to the continuous improvement of IT support processes and user experience

What we're looking for

• Minimum 2-3 years of experience in IT support, helpdesk or technical support roles
• Strong technical knowledge of Windows and macOS operating systems
• Proficiency in troubleshooting hardware issues and peripheral devices
• Experience with IT ticketing systems and helpdesk software
• Knowledge of basic networking concepts, including TCP/IP, DNS and DHCP
• Familiarity with Microsoft Office Suite and common business applications
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Customer service orientation with a commitment to providing quality support
• Ability to work independently and as part of a team in a fast-paced environment
• Patience, professionalism and a positive attitude when dealing with IT issues
• Relevant IT certifications (such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate or equivalent) are advantageous