IT Support Executive

Sasana International School; Rawang; On-site; MYR 33,000 - 58,000; Full time

Job summary

Sasana International School in Rawang, Selangor is seeking an IT Support Executive to provide end-to-end technical support across hardware, software, servers, and networks. You will install, configure, maintain systems, and deliver user training to students, teachers, and staff.

You'll handle issue resolution, document configurations, and coordinate with relevant teams for escalations while ensuring timely service delivery in a busy school environment.

Qualifications

• Diploma or degree in IT, CS, or related field.
• Basic knowledge of hardware, networking, and system support.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Install, configure, and maintain IT systems
• Provide technical support for hardware, software, server and network issues
• Troubleshoot and resolve system, application, and infrastructure-related problems
• Support system implementation, upgrades, and maintenance activities
• Deliver user training and guidance when required
• Monitor and escalate unresolved issues to relevant teams
• Support shared services including network infrastructure and internal systems
• Support students, teachers and admin team IT and system related matters
• Maintain proper documentation of issues, solutions, and system configurations
• Ensure timely resolution of support tickets and service requests

Skills

IT Support

Troubleshooting

Communication

Networking basics

Education

Diploma/Degree in IT/CS

Job description

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Sasana International School - Rawang, Selangor

We are seeking an IT Support Executive to provide end-to-end technical support including system installation, troubleshooting, maintenance, and user support.

Key Responsibilities

• Install, configure, and maintain IT systems
• Provide technical support for hardware, software, server and network issues
• Troubleshoot and resolve system, application, and infrastructure-related problems
• Support system implementation, upgrades, and maintenance activities
• Deliver user training and guidance when required
• Monitor and escrow unresolved issues to relevant teams
• Support shared services including network infrastructure and internal systems
• Support students, teachers and admin team IT and system related matters
• Maintain proper documentation of issues, solutions, and system configurations
• Ensure timely resolution of support tickets and service requests

Requirements

• Diploma/Degree in IT, Computer Science, or related field
• Basic knowledge of hardware, networking, and system support
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills