IT Intern - System Support

Software International Corporation; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Job summary

Jora Malaysia invites applications for an IT Intern to support our System Support team. You will assist in maintaining IT systems, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations.

This internship is ideal for students or fresh graduates seeking practical IT support and infrastructure experience, with exposure to enterprise systems and IT documentation.

Qualifications

• Currently pursuing or recently completed a Diploma/Degree in Information Technology, Computer Science, or related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networks.
• Familiarity with Microsoft Office and basic troubleshooting skills.
• Strong willingness to learn and adapt in a fast-paced environment.
• Good communication and interpersonal skills.
• Problem-solving mindset with attention to detail.

Responsibilities

• Provide first-level technical support to end-users (hardware and software issues).
• Assist in installing, configuring, and maintaining computers, laptops, and peripherals.
• Support network and system maintenance tasks.
• Help monitor system performance and troubleshoot basic issues.
• Assist with user account setup, access control, and password management.
• Maintain IT documentation, asset inventory, and logs.
• Support IT team in system upgrades, patching, and backups.
• Respond to service requests and escalat issues when necessary.
• Ensure compliance with IT policies and security procedures.

Skills

IT support basics

Hardware troubleshooting

Software troubleshooting

Windows/macOS knowledge

Documentation

Communication

Problem-solving mindset

Education

Diploma/Degree in IT or CS

Tools

Active Directory

Ticketing systems

IT support tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a motivated and detail-oriented IT Intern to support our System Support team. The intern will assist in maintaining IT systems, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. This role is ideal for students or fresh graduates looking to gain practical experience in IT support and infrastructure.

Key Responsibilities

• Provide first-level technical support to end-users (hardware and software issues)
• Assist in installing, configuring, and maintaining computers, laptops, and peripherals
• Support network and system maintenance tasks
• Help monitor system performance and troubleshoot basic issues
• Assist with user account setup, access control, and password management
• Maintain IT documentation, asset inventory, and logs
• Support IT team in system upgrades, patching, and backups
• Respond to service requests and escalat issues when necessary
• Ensure compliance with IT policies and security procedures

Requirements

• Currently pursuing or recently completed a Diploma/Degree in Information Technology, Computer Science, or related field
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networks
• Familiarity with Microsoft Office and basic troubleshooting skills
• Strong willingness to learn and adapt in a fast-paced environment
• Good communication and interpersonal skills
• Problem-solving mindset with attention to detail

Preferred Qualifications (Optional)

• Basic knowledge of networking concepts (TCP/IP, LAN/WAN)
• Exposure to Active Directory, ticketing systems, or IT support tools
• Previous internship or project experience in IT support

What You Will Gain

• Hands-on experience in real-world IT support operations
• Exposure to enterprise systems and infrastructure
• Opportunity to work with experienced IT professionals
• Development of technical and problem-solving skills