IT Help Desk

Niaga Prestasi; Ayer Itam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking an IT Help Desk professional to provide frontline technical support to users and ensure smooth day-to-day IT operations.

Key responsibilities include handling first-level support for hardware, software and network issues, troubleshooting problems, installing and configuring computers, and maintaining documentation of issues and resolutions. The role emphasizes customer-focused communication and teamwork.

Qualifications

• Diploma in Information Technology, Computer Science or a related field.
• Experience in IT Help Desk, Service Desk or Desktop Support is preferred.
• Good knowledge of Windows operating systems and basic IT troubleshooting.

Responsibilities

• Provide first-level IT support to users for hardware, software and system-related issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Assist users with desktop, laptop, printer and basic network-related issues.
• Install, configure and maintain computers, software and IT equipment.
• Manage and follow up on IT support tickets and user requests.
• Escalate complex technical issues to the relevant IT teams when required.
• Assist with user account and access-related requests.
• Maintain proper documentation of IT issues, resolutions and support activities.
• Support IT asset and equipment management.
• Ensure good customer service and effective communication with users.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Independent work

Education

Diploma in Information Technology or Computer Science

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an IT Help Desk professional to provide technical support to users and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level IT support to users for hardware, software and system-related issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Assist users with desktop, laptop, printer and basic network-related issues.
• Install, configure and maintain computers, software and IT equipment.
• Manage and follow up on IT support tickets and user requests.
• Escalate complex technical issues to the relevant IT teams when required.
• Assist with user account and access-related requests.
• Maintain proper documentation of IT issues, resolutions and support activities.
• Support IT asset and equipment management.
• Ensure good customer service and effective communication with users.

Requirements

• Diploma in Information Technology, Computer Science or a related field.
• Experience in IT Help Desk, Service Desk or Desktop Support is preferred.
• Good knowledge of Windows operating systems, Microsoft Office and basic IT troubleshooting.
• Basic understanding of networking, hardware and software troubleshooting.
• Good communication and problem-solving skills.
• Able to work independently as well as part of a team.
• Customer-focused with a positive attitude.