Ocean Logistics Customer Service

Kosmic Technologies; Subang Jaya; On-site; MYR 48,000 - 84,000; Full time

Job summary

Kosmic Technologies is seeking a logistics service professional to act as the primary contact for clients in a shipping and logistics environment, handling inquiries, providing shipment updates, and addressing complaints.

You will monitor vessel schedules, cargo arrivals, and delivery timelines while liaising with shipping lines, forwarders, customs brokers, and port authorities to coordinate shipments and ensure regulatory compliance.

Qualifications

• Experience handling inquiries and shipment updates in logistics.
• Familiar with import/export documentation.
• Coordinate with shipping lines and customs brokers.
• Ensure compliance with trade regulations and policies.
• Generate shipment performance reports.

Responsibilities

• Serve as the primary point of contact for clients, handling inquiries, providing shipment updates, and addressing complaints
• Deliver proactive communication on shipment status and resolve customer issues in a timely and professional manner
• Monitor vessel schedules, cargo arrivals, and delivery timelines to ensure smooth operations
• Liaise with shipping lines, freight forwarders, customs brokers, and port authorities to coordinate shipments
• Prepare, verify, and process import/export documentation including bills of lading, invoices, packing lists, and customs declarations
• Ensure all documentation is accurate and compliant with trade regulations and company policies
• Investigate and resolve shipment delays, damages, or discrepancies
• Coordinate corrective actions with internal teams and customers to minimize disruption
• Work closely with internal stakeholders such as warehouse, customs, and finance teams to ensure efficient cargo clearance and delivery
• Support sales and account managers by providing timely customer and shipment updates

Skills

Customer Service

Logistics Coordination

Communication

Documentation

Vendor Liaison

Job description

This role serves as the primary point of contact for clients in a shipping and logistics environment, handling inquiries, providing shipment updates, and addressing complaints. You will monitor vessel schedules, cargo arrivals, and delivery timelines to ensure smooth operations, while liaising with shipping lines, freight forwarders, customs brokers, and port authorities to coordinate shipments.

Key responsibilities

Serve as the primary point of contact for clients, handling inquiries, providing shipment updates, and addressing complaints

Deliver proactive communication on shipment status and resolve customer issues in a timely and professional manner

Monitor vessel schedules, cargo arrivals, and delivery timelines to ensure smooth operations

Liaise with shipping lines, freight forwarders, customs brokers, and port authorities to coordinate shipments

Prepare, verify, and process import/export documentation including bills of lading, invoices, packing lists, and customs declarations

Ensure all documentation is accurate and compliant with trade regulations and company policies

Investigate and resolve shipment delays, damages, or discrepancies

Coordinate corrective actions with internal teams and customers to minimize disruption

Work closely with internal stakeholders such as warehouse, customs, and finance teams to ensure efficient cargo clearance and delivery

Support sales and account managers by providing timely customer and shipment updates

About you

Ensure adherence to international shipping regulations and company standards

Generate reports on shipment performance, customer satisfaction, and operational efficiency