CUSTOMER SERVICE AND OPERATION

KARTEN INTERNATIONAL LOGISTICS SDN BHD; George Town; On-site; MYR 33,000 - 47,000; Full time

Job summary

KARTEN INTERNATIONAL LOGISTICS SDN BHD is seeking a customer service coordinator in Penang to handle inbound inquiries via multiple channels, coordinate and track shipments, and maintain detailed records. You will respond to complaints, collaborate with the logistics team, and contribute to process improvements to enhance customer experience.

The role focuses on timely updates, accurate information sharing, and proactive administrative support to ensure smooth deliveries and customer

Qualifications

• Handle inbound inquiries via phone, email, and channels in a professional manner.
• Coordinate and track shipments with regular status updates.
• Respond to complaints and resolve issues promptly and effectively.
• Collaborate with logistics to ensure smooth delivery and accurate information.
• Maintain detailed records of interactions and shipment details.
• Identify opportunities to improve customer experience and propose process improvements.
• Provide support for other administrative tasks as required.

Responsibilities

• Handle inbound inquiries via phone, email, and other channels professionally.
• Coordinate and track shipments, providing regular status updates to customers.
• Respond to complaints and resolve issues efficiently and to the customer’s satisfaction.
• Collaborate with the logistics team to ensure on-time deliveries and accurate information.
• Maintain detailed records of customer interactions and shipment details.
• Suggest process improvements to enhance customer experience and operations.
• Assist with other administrative tasks as needed.

Skills

Customer service

Communication

Logistics coordination

Problem solving

Records management

Job description

Handle inbound customer inquiries and requests via phone, email, and other communication channels in a professional and timely manner

Assist customers with the coordination and tracking of shipments, providing regular updates on the status of their deliveries

Respond to customer complaints and concerns, working to resolve issues efficiently and to the customer's satisfaction

Collaborate with the logistics team to ensure smooth delivery of shipments and provide customers with accurate information

Maintain detailed records of customer interactions and shipment details

Identify opportunities to enhance customer experience and suggest improvements to processes and procedures

Provide support for other administrative tasks as required