Night-Shift Zendesk Support Specialist

Two95 International Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions provider is seeking a Call Buster in Kuala Lumpur. This role requires handling customer calls during US support hours, resolving issues, and documenting interactions using Zendesk. Ideal candidates will have strong problem-solving skills, a focus on customer satisfaction, and previous experience in customer service roles. Night shift availability is essential for this position.

Qualifications

• 1-2 years in customer service or a similar role, preferably with night shift experience.
• Additional certifications in customer service or Zendesk are a plus.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and complaints.
• Utilize Zendesk for tracking, documenting, and resolving customer cases.
• Deliver exceptional customer experiences by maintaining a friendly tone.

Skills

Proficiency in using Zendesk

Strong verbal and written communication skills in fluent English

Excellent questioning skills to diagnose issues effectively

Education

High school diploma or equivalent

Tools

Zendesk

Job description

A customer service solutions provider is seeking a Call Buster in Kuala Lumpur. This role requires handling customer calls during US support hours, resolving issues, and documenting interactions using Zendesk. Ideal candidates will have strong problem-solving skills, a focus on customer satisfaction, and previous experience in customer service roles. Night shift availability is essential for this position.