Technical Support Specialist — 24/7, Scale‑Ready Apps

TNG Digital; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Family leave

Lifestyle allowance

Long-term rewards

Mobile reimbursement

Broadband reimbursement

Discounts and wellness

Job summary

TNG Digital in Malaysia seeks an IT Support Engineer to provide first and second-level support for application issues, diagnose and resolve problems, and work with cross-functional teams to keep systems running smoothly.

This role involves night shifts and 24-hour rotation, monitoring performance, coordinating updates, and maintaining detailed records while delivering high-quality, customer-centric support.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of SQL query and database principles.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide first and second-level support for application-related issues, timely resolution.
• Diagnose and resolve software problems, collaborating with cross-functional teams.
• Utilize diagnostic tools and logs to identify root causes and implement solutions.
• Monitor application performance and maintain uptime.
• Coordinate with development teams for updates, patches, and enhancements.
• Maintain detailed records of support requests and resolutions.
• Generate reports on support trends and areas for improvement.
• Work with developers, QA testers, and IT staff to enhance performance.
• Participate in reviews to improve support processes.

Skills

Troubleshooting

Communication skills

Analytical thinking

Problem solving

Customer focus

Independent work

Learning agility

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

SQL

Job description

TNG Digital in Malaysia seeks an IT Support Engineer to provide first and second-level support for application issues, diagnose and resolve problems, and work with cross-functional teams to keep systems running smoothly.

This role involves night shifts and 24-hour rotation, monitoring performance, coordinating updates, and maintaining detailed records while delivering high-quality, customer-centric support.