Technical Customer Service Specialist ( English Speaker )

TDCX Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia in Kuala Lumpur is seeking a Technical Customer Service Specialist (English speaker) to handle inquiries by phone, email and chat for the North American market on permanent night shifts.

You will resolve technical and non-technical issues, assist with refunds and complaints, coordinate with backend teams, and strive for first-contact resolution within service standards. Experience in customer service and multichannel support is preferred, with exposure to a global CX operation.

Qualifications

• 1 year of customer service experience required.
• Technical customer service experience preferred.
• Experience handling calls, emails and chats preferred.
• Must be willing to work permanent night shifts supporting the North American market.

Responsibilities

• Handle customer enquiries via phone/email/chat on technical and non-technical issues
• Assist customers with refunds, cancellations, delay requests and complaints
• Manage customer feedback and complaints while liaising with backend support teams
• Ensure first-contact resolution and timely follow-ups with service partners and internal departments to achieve case closure within service standards

Skills

Customer service

Technical support

Multichannel support

Job description

Technical Customer Service Specialist ( English Speaker )

Handle customer enquiries via phone, email and chat on technical and non-technical issues, serving the North American market on permanent night shifts.

Key responsibilities

• Handle customer enquiries via phone/email/chat on technical and non-technical issues
• Assist customers with refunds, cancellations, delay requests and complaints
• Manage customer feedback and complaints while liaising with backend support teams
• Ensure first-contact resolution and timely follow-ups with service partners and internal departments to achieve case closure within service standards

About you

• Minimum 1 year of Customer Service experience
• Technical customer service experience is preferred
• Experience handling multiple channels, including calls, emails and chats, is preferred
• Must be willing to work permanent night shifts supporting the North American market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach driven by innovation and operational precision positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Incentive, Bonus and Commission Plan
• Life-long Le