Night-Shift Tech Support & Customer Care Agent

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; Presencial; MYR 33.000 - 56.000; Jornada completa

Descripción de la vacante

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking a Customer Service Agent (Technical) for permanent night shifts (10pm–10am). You will handle US-based inquiries about home appliances and consumer electronics across calls, emails and chats, providing accurate product information and basic troubleshooting.

You will document interactions in the CRM, escalate complex issues, and strive to meet KPIs while maintaining a professional, helpful attitude. Diploma or SPM with relevant experience is required.

Formación

• Diploma in any field; SPM with relevant experience considered.
• Minimum 1 year in customer service (call centre, hotline, online support).
• Experience in 3C industries (computers, mobile, electronics) is a plus.
• Ability to use CRM systems and basic MS Office tools.

Responsabilidades

• Respond to US-based customer inquiries via calls, emails and chats with accurate information.
• Provide basic technical support and troubleshooting for home appliances and electronics.
• Resolve complaints professionally and escalate complex issues when needed.
• Maintain accurate CRM records of interactions and feedback.
• Aim to meet performance targets and contribute to process improvements.
• Ad-hoc duties as assigned by Team Leader or management.

Conocimientos

English (proficient)

Mandarin Chinese (advantage)

Communication skills

Typing 40 WPM

Educación

Diploma in any field

SPM with relevant experience accepted

Herramientas

CRM systems (Salesforce / Zendesk)

Call center software

Descripción del empleo

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking a Customer Service Agent (Technical) for permanent night shifts (10pm–10am). You will handle US-based inquiries about home appliances and consumer electronics across calls, emails and chats, providing accurate product information and basic troubleshooting.

You will document interactions in the CRM, escalate complex issues, and strive to meet KPIs while maintaining a professional, helpful attitude. Diploma or SPM with relevant experience is required.