Technical Customer Service Specialist | Night Shift

TDCX Malaysia; Kuala Lumpur; Sur place; MYR 33 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical

Miscellaneous allowance

Dental

Vision

Incentive

Bonus and Commission Plan

Life-long Le

Résumé du poste

TDCX Malaysia is seeking a Technical Customer Service Specialist for night shifts in Kuala Lumpur. You will handle technical inquiries, diagnose issues, and guide customers through troubleshooting steps in a call centre environment.

Qualifications include at least 1 year in technical support, SPM or higher, and strong communication with a patient, professional demeanor. You will work with computers and technical troubleshooting processes, with benefits as outlined in the company package.

Qualifications

• Minimum 1 year of technical support experience in a call centre environment.
• SPM qualification or above.
• Strong communication and problem-solving skills.
• Ability to remain patient and professional when handling customer issues.
• Comfortable working with computers, systems, and technical troubleshooting processes.

Responsabilités

• Respond to customer enquiries and provide technical support through the call centre.
• Diagnose and troubleshoot technical issues using established procedures.
• Explain solutions clearly and guide customers through troubleshooting steps.
• Record customer interactions, issues, and resolutions accurately.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain a high standard of service, professionalism, and customer satisfaction.

Connaissances

Technical support

Communication

Problem-solving

Patience & professionalism

Computers & troubleshooting

Formation

SPM or above

Description du poste

Technical Customer Service Specialist | Night Shift

Join a customer-focused technical support team and help users resolve technical issues efficiently in a call centre environment. You will provide clear guidance, troubleshoot problems, and contribute to a positive customer experience.

Key responsibilities

Respond to customer enquiries and provide technical support through the call centre.

Diagnose and troubleshoot technical issues using established procedures.

Explain solutions clearly and guide customers through troubleshooting steps.

Record customer interactions, issues, and resolutions accurately.

Escalate complex or unresolved issues to the appropriate team.

Maintain a high standard of service, professionalism, and customer satisfaction.

What we're looking for

At least 1 year of technical support experience in a call centre environment.

SPM qualification or above.

Strong communication and problem-solving skills.

Ability to remain patient and professional when handling customer issues.

Comfortable working with computers, systems, and technical troubleshooting processes.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Incentive
• Bonus and Commission Plan
• Life-long Le