Receptionist/ Cashier

Private Advertiser; Kuala Lumpur; On-site; MYR 26,000 - 39,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual leave

Job summary

Private Advertiser is seeking a friendly and customer-focused receptionist for our Kuala Lumpur spa. You will greet customers, manage bookings, handle inquiries via WhatsApp/phone/social media, and coordinate therapist schedules while ensuring accurate records and smooth daily operations.

Requires English and Bahasa Malaysia, with Mandarin a plus. Must be comfortable with cash handling, basic IT tools, and willing to work weekends/public holidays. Immediate start preferred.

Qualifications

• Friendly, approachable with good interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin a plus.
• Basic computer skills including WhatsApp and spreadsheets.
• Cash handling and electronic payments experience.
• Able to work independently with minimal supervision.
• Shift work, weekends and public holidays.
• Malaysian citizen or legally allowed to work in Malaysia.
• Prior spa/wellness/customer-service experience preferred.

Responsibilities

• Greet customers warmly and assist with enquiries.
• Manage appointments, walk-ins, rescheduling and cancellations.
• Respond promptly to WhatsApp, phone calls and social media enquiries.
• Coordinate therapist schedules and assign customers fairly.
• Handle payments, issue receipts and daily cash reconciliation.
• Maintain accurate customer, sales, package and membership records.
• Promote spa packages, memberships and ongoing promotions.
• Support basic administrative work, data entry and daily reports.

Skills

Friendly personality

Interpersonal skills

English proficiency

Bahasa Malaysia

Mandarin a plus

Tools

WhatsApp

Google Sheets

Microsoft Excel

Job description

You will be the first point of contact for our customers and play an important role in ensuring a smooth, welcoming experience.

Key responsibilities

Welcome customers warmly and assist with enquiries.

Manage appointments, walk-ins, rescheduling and cancellations.

Respond promptly to WhatsApp, phone calls and social media enquiries.

Coordinate therapist schedules and assign customers fairly and efficiently.

Handle payments, issue receipts and perform daily cash reconciliation.

Maintain accurate customer, sales, package and membership records.

Promote spa packages, memberships and ongoing promotions.

Support basic administrative work, data entry and daily reports.

About you

Friendly personality with good interpersonal skills.

Good spoken English and Bahasa Malaysia. Mandarin language is a plus.

Basic computer skills, including WhatsApp, Google Sheets or Microsoft Excel.

Comfortable handling cash and electronic payments.

Able to work independently with minimal supervision.

Available for shift work, weekends and public holidays.

Malaysian citizen or legally permitted to work in Malaysia.

Previous experience in a spa, wellness centre, beauty salon, hotel, clinic or customer-service role (preferred).

Experience using appointment or point-of-sale systems (preferred).

Able to start immediately or within short notice (preferred).

EPF

SOCSO

Annual leave