Network Support Executive

Rising Net Sdn Bhd; Seberang Perai; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Medical and Hospitalisation Leave

Job summary

Jora Malaysia is seeking a technically capable support-oriented person in Penang to provide phone, email or on-site assistance for security system products. Fresh graduates are welcome to apply, with a focus on delivering high-quality technical support and customer satisfaction.

The role requires a IT-related degree or significant networking experience, strong written and interpersonal communication, and the ability to work independently with minimal supervision.

Qualifications

• Preferrable someone in In-depth understanding of security system product and willing to learn.
• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Able to work independently with minimal supervision
• Willing to learn new things
• Customer-focused attitude with a dedication to delivering top-notch technical support.

Responsibilities

• Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.
• Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
• Serve as the initial point of contact for all technical related concerns from clients or other employees.
• Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.
• Provide training to clients or internal staff on system usage and maintenance.
• Able to collaborate with various department team member to address defects and improvements.
• Available to provide on-site support for customer.

Skills

Security systems

Customer communication

Independent worker

Willingness to learn

Education

Bachelor's degree in IT or related field

Networking experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.

Bachelor's degree in IT or a related computer field OR significant experience in networking.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Able to work independently with minimal supervision

Willing to learn new things

Customer-focused attitude with a dedication to delivering top-notch technical support.

Requirement

• Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.
• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Able to work independently with minimal supervision
• Willing to learn new things
• Customer-focused attitude with a dedication to delivering top-notch technical support.

Responsibility

• Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.
• Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
• Serve as the initial point of contact for all technical related concerns from clients or other employees.
• Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.
• Provide training to clients or internal staff on system usage and maintenance.
• Able to collaborate with various department team member to address defects and improvements.
• Available to provide on-site support for customer.

Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities
• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• Medical and Hospitalisation Leave