Help Desk Executive

Rising Net Sdn Bhd

Seberang Perai

Hybrid

MYR 28,000 - 47,000

Full time

4 days ago

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Benefits offered by this job

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Medical and Hospitalisation Leave

Job summary

Rising Net Sdn Bhd in Penang seeks a technically curious support professional to assist customers with security system products. Fresh graduates are welcome, with a preference for IT or related backgrounds and networking experience.

Strong written and verbal communication is essential, plus the ability to work independently. You will provide step-by-step technical support via phone, email, or on-site, handle warranty claims, and help train clients or staff on system usage while collaborating

Qualifications

Bachelor's degree in IT or related field or significant experience in networking.
Professional written and interpersonal communication with customers.
Ability to work independently with minimal supervision.
Willing to learn new things and adapt to security products.
Customer-focused attitude with dedication to top-notch technical support.

Responsibilities

Provide technical support and solutions by guiding customers step-by-step via phone, email, or on-site assistance.
Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
Serve as the initial point of contact for all technical concerns from clients or other employees.
Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.
Provide training to clients or internal staff on system usage and maintenance.
Collaborate with various department teams to address defects and improvements.
Available to provide on-site support for customers.

Skills

Security systems knowledge

Networking

Written communication

Interpersonal skills

Independent work

Education

Bachelor's degree in IT or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.

Bachelor's degree in IT or a related computer field OR significant experience in networking.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Able to work independently with minimal supervision

Willing to learn new things

Customer-focused attitude with a dedication to delivering top-notch technical support.

Requirement

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.
Bachelor's degree in IT or a related computer field OR significant experience in networking.
Professional written and interpersonal skills are essential when communicating with customers and clients.
Able to work independently with minimal supervision
Willing to learn new things
Customer-focused attitude with a dedication to delivering top-notch technical support.

Responsibility

Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.
Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
Serve as the initial point of contact for all technical related concerns from clients or other employees.
Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.
Provide training to clients or internal staff on system usage and maintenance.
Able to collaborate with various department team member to address defects and improvements.
Available to provide on-site support for customer.

Benefits